Testimonials

What some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.


"Many thanks to Rob in Service. Correctly diagnosed and repaired nagging compensator issue. Friendly, knowledgeable and competant, what more could you ask for. Even had my 2011 FLHX washed for me. Thanks and will be sure to use your services next time. Respects, Gus Chapter P Vietnam Vets Legacy Vets MC"
By: Barry    Ocala, FL
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"Purchased my first Harley over July 4th weekend. I had visited the Ocala location a few times while deciding which bike I wanted. Mike Barnett and the rest of the sales staff were great, they were there to help and answer questions but at no time was there any pressure. After getting the nod from my wife I purchased a low mileage Road King. My worry about buying used was eased when I found out that I could get a warranty for almost nothing. Financing was quick and easy (even for someone with less than stellar credit). After signing the papers Mike took me to apparel, parts/accessories, and service introducing my wife and I to each of the area managers and showing me how to make my new bike my own. I can't say enough good things about this place. Thanks for everything."
By: Jon    citrus springs, FL
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"I can say I am a trure Harley owner. Looked on line an found a 94 HD soft tail custom filled out credit application a few days later got a call from Stanley that I had been approved I spoke to David an told him I would be trading a 97 Kawasaki Vulcan 800 classic that was in the shop getting repainted an as soon as I got it out I would bring it down to them I taled with Stanley on Sat June 28, 14 an was told to put a deposit on bike to hold the bike I decided to go to dealership today an test ride the soft tail an Chris in finance took care of all the paperwork an got a great deal done for me all I have to do is take my Kawasaki to them when I pick it up Thanks Stanley Chris an David you have a customer for life."
By: Kle    Keystone Heights, FL
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"I just bought my new 2014 TriGlide at Ocala Harley Davidson and I'm completely stoked with the all the bells and whistles on it. The sales person Randy Moore gave it a complete once over to show me all the features (great job). Then I upgraded the seat and the parts dept. had it and it was installed while I waited. I must say that between the financing, sales, parts and service dept. I was very happy and so was the wife, and I can tell you that you'll always be my DEALER of CHOICE. Thanks to everybody there. "
By: Carl    Ocala, FL
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"I'm a previous customer (Tires and such) I had a concern with engine noise in my XL. The service Mgr and Tech B. Nichols checked it out and eased my fears about the engine. Thanks again to your Service Dept. Will be back in future. "
By: Robert R    Ocala, FL
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"On my way to Daytona Bike Week March 9, 14, when I ran off the rode making a fast exit off the interstate. I wound up being taken to the local hospital. H-D Ocala arrived on the scene in just a few minutes after my buddies called looking for a tow. I was able to go to the dealer the next day and talked with Josh Yongue about my bike. We got with my insurance company and got a claim number to start the process. I left my bike in very capable hands and went home to Tennessee. Josh was outstanding in his handling of my accident. He went out of his way to help me. He even sent me my license plate and a couple other personal things that I had left with the bike. Although my bike was a total loss, he kept me informed on what was happening with insurance company and he worked with my insurance to see that I got a fair settlement. This dealership is top notch, with a caring staff. They know what customer service is, which seems to be a dying art anymore. BZ's to Josh Yongue. I would recommend this dealership to anyone."
By: Tom    Mt. Juliet, TN
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"Kudos to Ocala Harley for being at the Top Of the Class when it comes to customer service. After being injured in Iraq I had to sell my 97 FLHTC since balancing it was impossible. For the past 4yrs I have wanted to purchase a Harley Trike. Stopped in several times chatted with Stanley, NO pressure. This past Sunday stopped in an the previous trike I was interested in had been sold. Stanley told me he would check on a recent trade up in service. 2009 with 8500 miles, awesome trike. Chris on Monday made it happen without delay, very keen on customer service. The best ever buying a vehicle! Don't waste your time shopping for an HD south of here, the deals here and customer service are the BEST you will find anywhere!!!!!!!! Thanks for making my dream to be riding a HARLEY AGAIN, come true!!!!!!"
By: Norm    Jefferson, NH
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"Excellent dealership with a great group of people. Big thumbs up to Randy in sales. HD of Ocala has definetely earned the spot to be my dealership of choice."
By: Anonymous    Palatka, FL
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"march -08-2014 me and two friends were headed to daytona from texas for bike week and my 2003 ultra classic's cam chain tensioners failed at 45.000 miles. my fault for not having them checked. anyway my testimony is ocala harley davidson got my bike in that morning and stayed on it all day until it was fixed and i was back on the way to daytona.service dept was very profeshional and courtious.5-star rating from me any day."
By: alan    hooks, TX
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"I have had my old Fatboy serviced with you for a couple of years but I just bought my new Street Glide Special from you in the past few weeks. Everyone at your dealership was helpful and made the experience just terrific. I would single out Lee Malone in sales and Phil Bourne in service in particular I don't know how I could have asked for more from either sales or service than what those two have provided. Guys like that will keep me coming back for more. Thanks."
By: Paul    Reddick, FL
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"I had little expectation of actually making a deal since I was riding a 08 C109R (suzuki). I called first and spoke with salesman "Kyle" and told him what I had to trade. He didnt belittle my current M/C. I came in and Kyle showed me several bikes that fit my price range for the type of bike I wanted. I settled in on a 2011 Ultra Classic with only 2,700 miles.got a great deal, and they actually gave me 2100 dollars more for my trade then I owed. Great experience."
By: Norm    Summerfield, FL
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"Ray Barnett and Mike McDonald went out of their way to treat us right and get us a good deal. Jeanie Denault also was a big help in picking out some shirts etc...and giving us the tour. I had some minor changes made and the Service department was quick to take care of it We are very happy with the purchase of our first Harley and will be sending them some new customers their way."
By: Mark    ocala, FL
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"To Chris - Sales manager; Chris; My name is Roger Wandell and we talked on the phone, after I wrote comments concerning a salesman I had trouble with - at Ocala Harley. You asked me to come in to talk face to face and I arrived on Tuesday,10-02-2013 and quickly found out unfortunately - It was your day off. I did talk to a salesman named - "SIDEWAYS" ,who Treated me and my spouse in the most courterous and professional way. I ended up purchasing a 2010 Heritage, that day, and rode it home. I am so pleased with the service,professionalism, I wanted to write this personally because I believe positive input - is more important than negative. Please thank sideways and all the people that made my long awaited dream, a reality. Everyone I dealt with was helpful and courteous. Again- thanks. I wished I could talk to you face to face,but everyone deserves a day off. Sincerely, Major Roger Wandell - Retired- disabled - US Army Corps of Engineers."
By: Anonymous    Ocala, FL
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"My salesman was Mike McDonald, no pressure,let me look around I spotted a bike from the road i pulled in to just look.and then it happened,she winked at me!!! now we are together.....Thanks Mike....and everyone else."
By: john    dunnellon, FL
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"ocla harleyDavidson treat everyone like they just want to see u happy &ridding your Harley"
By: Victor    jacksonville
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"ocla harleyDavidson treat everyone like ,they just want to see u happy &ridding your Harley."
By: Victor    jacksonville
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"ocla harleyDavidson treat everyone like ,they just want to see u happy &ridding your Harley."
By: Victor    jacksonville, FL
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"ocla harley Davidson went above and beyond the call of duty to make sure I was satisfied with their service. I had previously gone to other shops and they could not find out.what was wrong with my 2004 Ultra Classic.It did not take Ocala Harley Davidson long at all to find the problem and order the part and fix it. Thanks to Ocala Harley Davidson I'm back on the road enjoying my bike.Thanks Ocala Harley Davidson for your dedication and for all your hard work. You Guys Are The Best.! Victor Sapp. Jacksonville Florida "
By: Victor    jacksonville
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"Ocala Harley Davidson went above and beyond the call of duty to moe sure I was satisfied with their service. I had previously gone to other shops and they could not find out what was wrong with my 2004 Ultra Classic. it did not take Ocala Harley Davidson long at all to find the problem and order the part and fix it. thanks to Ocala Harley Davidson I'm back on the road enjoying my bike. thanks Ocala Harley Davidson for your dedication and all your hard work. You Guys Are The Best!"
By: Victor     Jacksonville, FL
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"Have road from F Myers area twice and purchased both times. :) Our salesman, Mike McDonald ,made our trips the easiest buying experience ever. I highly recommend the ride to deal with the folks here- sales finance service and buying merchandise (both trips) was nothing less than great."
By: traci    ft myers, FL
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"Was on a ride 5-18-13 made the usual stop on our way through town. Got to talking with the sales manager about a purchase i was going to make the next weekend at a dealer elsewhere. The more we talked he told me too give him a chance at a sale. Hooked me up with Salesman Stan and started looking and talking. Before it was over they hooked me up with 2013 Ultra Classic at a better deal than i was going to make on a 2008 at another dealer. All i can say is that these people know how to treat customers, unlike the dealer in my city. Definitely would recommend them to anybody, they have made a long term customer out of me.."
By: Ray    Jacksonville, FL
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"A GREAT SERVICE DEPARTMENT!! HAVE HAD OTHER PLEASENT EXPERIENCES WITH THEM BUT THIS WAS OVER AND BEYOND. I HAD A PROBLEM WITH MY INSTALLATION OF A TRI-GLIDE LIGHT FASCIA AND DISCUSSED IT WITH A SERVICE ADVISOR BY THE NAME OF ROB. HE WAS VERY POLITE AND UNDERSTANDING AND AFTER WE EXHAUSTED OUR CONVERSATION ABOUT THE ISSUE HE GOT THE SHOP FOREMAN INVOLVED. IN NO TIME HE HAD THIS ISSUE RESOLVED FOR ME AND I AM SOORY TO SAY IT WAS A MINOR ERROR ON MY PART. HOWEVER THERE WAS NO CHARGE FOR THE FIX AND THEY EXCEPTED MY OPPOLIGIZES. IT CERTAINLY MADE MY DAY. THANKS!!"
By: James    Ocala, FL
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"Great buying expereince, after a little dickering the price was to my satisfaction. My Ultra is a joy to ride and the John in parts is a ball to work with. Thanks Mike for your patience with making the deal!"
By: Bill    Salt Springs, FL
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"Awesome people to deal with!!!!"
By: Owen    Ocala, FL
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"Far and away, the best place to go to for HD."
By: Bruce    HAWTHORNE, FL
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"Had my inner fairing painted. Excellent! Great Guys and super customer service. Thanks, David"
By: James    Hilliard, FL
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"My over all experience was great from salesman to service. Keep up the good work your owner should be proud of his staff."
By: mark    orange park, FL
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"Great job"
By: John    Leesburg, FL
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"loving my new 2013 883 iron, my salesperson randy moore went ABOVE and beyond trying to get me my new harley, after getting all the paperwork together, randys persistance, and alittle "fingers crossed" on my part, all went well and about an hour or so, i was riding home on my new harley!!! deffinatley recomending ocala harley to all my friends and having them see randy moore!!!"
By: cameron    belleview, FL
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"I have always wanted a Harley but always felt intimidated by the Harley dealerships. I never felt like I knew enough about their bikes to feel comfortable. I almost bought a couple of times before (once in the AMF days and I was talked out of buying one and went with a honda), then again in the late 90s and was told that there was almost a 1 1/2 year wating list. Well I got the bug and had to have one. I started looking online and looked at the reviews of Ocala Harley. I talked to friends and everybody recommended coming here. I first looked online at bikes and made an email inquiry. I was contacted the next day by Stan who suggested I stop by and look around. A couple of days later I had the chance to walk the lot. I admitted that I knew very little about the differences in the models. The only thing I knew is that I would look like a bear on a bicycle if I got a Sportster. Stan showed me the Dynas, the Fatboy and the Heritage. I was very torn. I wasn't sure if the wife would be riding with me or if I'd be solo. If I was going solo, it would have been a Fatboy Lo. Stan gave me lots of info and gave me a new model book and told me to let him know if I had any questions (no pressure to buy now). I went home read the book cover to cover. I looked at various forums. I found out the wife actually wanted to ride along. I returned and took her to the dealership. We looked around. She liked the Fatboy as well, just not the "seat" she would be on. She did not care for the Heritage (too old school for her). So again I was torn. When I went home I got the book out again and looked at the Switchback. It gives the best of both. All dressed out it is ready for a trip. Strip her down and she is a cruiser. I found what I wanted. I returned to the dealership and low and behold I found a 2012 Switch back with just over 400 miles. Stan worked me a fair deal and Chris in finance made the numbers all work out. After I finished the papers Stan introduced me to Shirley in apparel who got me hooked up with a new helmet, shirt, hat and gloves. Then I me the parts guy who gave me a big old book of stuff that I can add on. I met David in service who installed a quick release back rest. The bike was cleaned and topped off and I was on my way. Absolutely the best vehicle purchase ever. I felt very welcomed and respected every step of the way. I cannot say enough about this dealership. I am glad I finally made the move. They have earned a new customer and a great source of referrals. Thanks again!!"
By: Anonymous    Ocala, FL
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"My purchase of a 2013 Ultra at your dealership was an awesome experience. I drove from S/E Hillsborough County to do business with this dealership and I would say it was well worth the drive. Your staff is top notch, well informed and courteous. This is the third Harley I have purchased and as usual you guys hit a home run."
By: Joe    Wimauma, FL
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"I just purchased my first motorcycle from Tina at the shop in Ocala!! I originally started shopping online when I was contacted by Tina who through thick an thin an a few weeks found the perfect motorcycle for me. I really want to commend Tina on such a wonderful job an for staying in touch with me leading up to my purchase . I can't forget to mention Chris from the finance department as well who got all the numbers in line for my purchase. I have been in retail sales for over ten years and would again like to thank these amazing people for all they've done for me through this whole process . Top notch group they've got here at the Harley shop in Ocala, looking forward to hopefully many more transactions in the future. "
By: Jesse    Summerfield, FL
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"My wife and I purchased our second Harley Davidson from HD of Ocala. All I can say is from the ladies in the clothing dept, to the guys in the parts dept, HD of Ocala is a top notch dealership. Mike in sales and Chris in finance were great to work with no hassle or pressure. When It comes time to buy our third bike, it will be a Harley and it will be from HD of Ocala."
By: Ben    Silver Springs, FL
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"I recently bought a 2013 Tri Glide Ultra Classic I'll never regret it its a great Trike Bold Red Color for nice. This is my second bike through Harley Davidson of Ocala, the Finance Mgr. did an outstanding job making it a pleasant experience, the sale person Mike went out of his way to make a few changes to the Trike, and the servive dept. came in strong making sure I liked the adjustments. This is the only place I will ever buy and bike."
By: Carl    Ocala, FL
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"I thought everybody went beyond the job descriptions, I really enjoyed buying the bike and accessories. I look forwrd to dealing with HD of Ocala in the future."
By: Carl    Ocala, FL
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"been dealing online with one of your salesmen (Randy). Very patient with me and always stayed in contact. Lost his email address would like it if he sent to me as to I will be ready to purchase in two months."
By: BRIAN    Jacksonville, FL
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"You came to Leesburg and picked up my harley and did a great job on all my maintance issues. Thank you Ocala Harley. For the great customer service. John 2007 Road King Classic"
By: John    Leesburg, FL
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"You've been the same the last 10 years where the customer has NO color!! THANKS FOR THE GREAT SERVICE AND MAKING IT EASY TO PURCHASE."
By: Victor     jax, FL
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"Your service department is EXCELLENT! Thank you so much. Randy Ferk"
By: Randy    Ocklawaha, FL
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"Your service department is EXCELLENT! Thank you so much. Randy Ferk"
By: Randy    Ocklawaha, FL
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"The people are awesome to deal with"
By: Doug    FL
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"Buying a new bike from HD Ocala was a great experience and we definitely recommend them to anyone who is in the market. Our salesman John was energetic and enthusiastic to earn our business. The price was so competitive that I kept waiting for the other shoe to drop and for the cost to go up. It never did! He under promised and over delivered through every step of the process. He even called and emailed a few days afterward to make sure we were happy with our purchase. Thanks to everyone at the dealership for making buying a Harley fun! Russ & Wendy Davis Lake Park, GA "
By: Russ & Wendy    Lake Park, GA
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By: Victor     jax Fla
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"Still the same family to me since 2003they have adopted me as a brother! Much Luv to the dealership may you sell every bike in north east Florida "
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"Drove 280 miles to get the best deal in Town.. Bought a 2012 Tri-Glide, Randy Moore is the best saleman ever.. My Brother-In-law Bob. introduced me and I knew what other dealers were offering and belive me I got the best deal here.. Great service dept, installed some accessories as I waited, Will drive back 280 miles just for the service... THANKS"
By: Eugene "Ray"     Moultrie, GA
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"Randy is THE MAN!!! He really cares about putting people on the bike they like. He came highly recommended by several friends of mine and I will definitely recommend other to him. Probably the most down to earth salesman I have EVER met. "
By: Joseph    Belleview, FL
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"Without Chris & Tina this deal would have never happened!!! High 5 to the both of you, thanks again, Chris & Tina. Pat & Tina Johnson"
By: Tina    silver springs, FL
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"Best Dealership in Florida, Gave us a Great Deal on the Bike and the Service Department is Awesome. They make it a Genuine Delight to own an American Legend."
By: Tim    Silver Springs, FL
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"In all my years of riding (50+) I just purchased my first new bike. In doing so I shopped all of Florida and most of GA along with several other states. I finally found the bike of my dreams at Ocala HD and it was within the price range of what I wanted to pay. But, the best part of the experience were the people I met when I went there. I knew immediately this was where I wanted to do business and spend my hard earned dollars and I have not even one single regret. Everyone that I met were super helpful, especially the sales dept and the service dept. I learned a lot of very useful information from both and they have always treated me with the utmost respect; something not so common in today's world. If you want to buy a bike, get service done or buy accessories check these guys out. You can't go wrong. Thanks Ocala Harley Davidson for a great experience and for making my dreams come true."
By: John Eagle    Fernandina Beach, FL
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"First time buying a Harley recently and had a great experience from the sales Representative (Randy) to the finance manager (Chris). Would definitely recommend buying a Harley from the Ocala Harley Davidson team. 5 STARS across the board. Would have given them SIX stars if the drop down arrow would allow me too. "
By: Gary    The Villages, FL
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"I recently brougth my bike in for repairs. As always the service department (Dave) was outstanding. In addition to Dave the employee that did the courtesy bike wash did an excellent job washing and cleaning my bike. This person was very helpful with suggesting solutions to a problem dealing with cleaning. Both of these employees are the reason I continue to go the extra distance to have Ocala Harley to service my bikes. thanks again guys. Gary, PS this is my wife's e-mail address ha ha"
By: gary     morriston, FL
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"I've recommended Ocala HD to a lot of my friends. The entire experience buying my Sportster was awesome. Everything went smoothly and Randy in Sales went the extra mile to make this happen for us. It was also very easy dealing with the finance department, who got the best rate for our purchase. I'm very happy with Ocala HD and I wouldn't go anywhere else. Definitely a Five Star total experience!!"
By: kathryn    tampa, FL
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By: Dennis    Starke, FL
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"David in service--the good looking guy with short greying hair--checked out my Ultra on Friday as I drove through. He road it, had a tech completely check the front end, then gave me some pointers about the weight I had...all at no charge. He even reassured me everything was perfectly okay, when he could have scammed a few dollars. I am VERY impressed by his honesty, and that reflects on the dealer. I will try and make some purchases in the future. GREAT job!!"
By: Steve    Hattiesburg, MS
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"My purchase at Ocala was an excellent experience, everyone was great. The sales staff was knowledgeable and was willing to fill my needs. I recommend this shop, it should be first and last stop for purchasing a new or used ride."
By: Tom    Middlebburg, FL
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"By far the greatest vehicle/motorcycle dealership I've ever been to.My sales person Tina was fantastic and very helpful.I would really recommend everyone to Harley Davidson of Ocala."
By: David    Ocala, FL
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"Bought my first bike, a 2007 Springer CVO in May from Randy and the experience was great. He is knowledgeable and was a great help in finding a bike that would fit me, including a new seat. He was awesome to deal with. Thanks!"
By: kim    perry, FL
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"Jen and Bob ....thank you so much for all your patience, respect and encouragement while I was in your Rider's Edge class ! You two are great teachers and I so appreciate all you did to get me through!!! You are Awesome!! "
By: Lesa    Silver Springs, FL
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"We flew into Daytona to watch the 500 from ny,we rented harleys in daytona and ended up at Ocala Harley , i did not intend to buy a bike this year but ended up buying an 07 Dyna cvo from Mike McDonald at ocala harley , between purchase, financing and shipping , Mike and anyone else involved with my purchase , made this extremely easy !!! there no pressure attitude is what i liked best . Finally riding bike up here in ny and it is a head turner !!! mike bent over backwards knowing i may never be back because of my location and he still treated me first class ! , THANK YOU "
By: gary    marilla, NY
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"Never thought I'd own a H-D but now I do. Great dealership to work with. I recomend them every one I talk to."
By: Alfred    Inverness, FL
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By: Debra    Inverness, FL
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"About a week ago I came in your dealership just dreaming about owning a Harley as I have wanted one for 30 years. I didn't expect a week Later that my ass would be sore from Riding one...But its a great kinda sore!!!!! Your staff the WHOLE staff is wonderful. From Randy Moore my salesman...and new friend to Jen and Chris, forgive me I'm bad with names but the whole staff. All I purched was a inexpensive Sportster 883, but they all made me feel like I was buying the most expensive bike you had to offer. Made me feel I was not just puchacing a bike but joining a family. Thank you to everyone...and I LOVE my new Ride."
By: Christopher    Ocala, FL
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"i think you have the best over all customer service that i have ever seen !!!!! the two instuctors (jen and bob) you have for the training course, have to be the most patient and understanding people i have ever met ! Keep up the good work! "
By: floyd    ocklawaha, FL
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"We had a great experiance, Tina, our saleperson, was the best. She did all she could do ti find what I needed. I needed to purchase 2 bikes for under a certain amount of money. Tina found my wife a 2011 sportster XL and got a metric all for the price of 1 bike. What a wonderful experiance. My next bike will be a Harley. Tina, you made abeliever out of me!!!! "
By: James    Ocala, FL
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"I am writing this letter to thank the staff @ ocala Harley Davidson. Tina, Chris, and all of our new family members. As a first time Harley buyer and now owner, I do not believe my wife and I could have picked a better store to buy from. From the first time i picked up the phone and called I was treated like I was family. Thank you Chris for your help in finance and getting us down to one payment, you know what i mean. The ladies @ the counter that helped with fitting helments and our purchase. Tina thank you for all that you did for us that morning. having patience with us as new Harley owners, us not knowing anything about Harleys, you treated us as if we had done this time and time again. Thank you for walking us through this new adventure of ours. you can be rest assured, in our hearts there is only One Harley dealer, and that is Harley Davidson of Ocala. Oh Tina I will be looking forward to the t-shirts, rest assured I will send them your way. Thank You Again Pastor Mike & Linda Adams New Life Fellowship Dade City Fl. "
By: Michael    Dade City, FL
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"Randy is the guy to go too"
By: corrado    Palm Coast, FL
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"tina is great assett to your company she is great sales women . iwould recomend her to anyone.she is freindly and she is a good listener."
By: Anonymous    ocala, FL
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By: DIANA    BELLEVIEW, FL
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"I live in Virginia and purchased a used 1999 FXST Softail from an independant dealer in Clearwater, FL, I flew to Tampa to pick up the bike to ride it back to VA. I made it about 100 miles to Ocala before I had voltage regulator issues. It was almost closing time for Ocala HD when I called them to tell them that I was broken down and that I was waiting for a tow and to ask if it would be alright to leave the bike at Ocala HD after hours. They said "no problem" but that they will stay late and to make sure I could get the bike inside overnight. If that wasn't good enough service already, they also drove me to a nearby hotel for the night AND picked me up in the morning. Since I was a traveler, 700 miles from home, they made my situation a priority, and had me rolling north by 11:00am the next day... AND they washed my bike too! I can't say enough about the oustanding service I recieved from Dave Bailey and Dave Vitro and the rest of the crew at the Ocala HD service department."
By: Tim    Portsmouth, VA
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"We purchased a bike from you a couple of years ago, we stopped in to look at boots, the girl that helped us was so nice and extremely helpful, she treated us as if we were spending a lot of money, thats the way you should treat customers. Her ID was JMB it was on 6-10-10, she was great."
By: Gary    Inverness, FL
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"I was on my way to October Fest when half way thru Georgia I started hearing a noise from my top end. Jacksonville HD said I had something loose on the bike that was vibrating. The other dearler could not look at the bike for a day. I found Ocala and talked with Dave Vitro who wanted me to come in as soon as posiible and they would look at. After three employees listened to the bike the news was not good, they started tearing the bike down right then, what a surprise. The news was not good, a valve guide in one of my screaming eagle heads was screaming to be fixed. A descision was needed put new matching heads on to have the bike ready for departure Sat. or leave the bike and fix the heads.I worked with Dave Bailey on this, The decision was made to leave the bike and fix the heads. A much cheaper in cost fix. I am very fussy with my ride and at no time did I feel uncomfortable about leaving my bike in Florida. I Returned in Dec. for Christmas and I picked up my ride and heades to the Keys. Returning from the Keys a rod bearing deceided to let go. Again Ocala tore the bike down and told me my options again, I left my ride with Ocala, and didnt think twice. The break downs were probably from a bad motor build where I live and the builder chose a Thundermax ecm. It has since replaced by a HD race turner by Ocala . I cant say enough about the Service Dept. and mechanics and other employees. Dave Vitro and Dave Baily went out of their way to make me feel comfortable with their delership. The bike is stronger than ever and I would not hesitate to leave my bike there again if I had to. Bottom line great people, great service and good all round HD shop."
By: Mike     muncy, PA
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"Recently took my 08 RoadGlide in for starting problem...grinding noise when you hit the start button. Within the last 6 months I took it to a different dealer for same problem, the dealer stated the starter needed replaced. I tried to tell them it was a compensator issue, I had done my own research. Long story short I brought it to the guys @ Ocala and described the issue. They stated compensator.....right on the head. I was in and out very fast, Listen guys the problem is Gone......thanks for the great service. Customer service is alive and well @ Ocala Harley davidson."
By: Rob    Ocala, FL
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"On March 1st ( 2010 bike week) my friends, my wife and I rode to Ocala Harley to pick up her vest. While we were walking around, I asked the service manager, Dave about a electrical problem my wifes bike might be having. He said they could diagnose the problem in about 20 minutes. Dave said it was a bad connection and call them anytime if you need service or help. Ten miles down the rode , my shifter broke on my bike. We called and he said they are only open till 6 and it was 5:45. I knew we couldn't get there in time but he said the service department would stay open until we got there. When we arrived at 6:15 ,they had the part sitting on the counter. It took them a few minutes and had my bike running again. They could of said no or charged me an outrageous price, but they didn't. What other dealership would of done that? I will go out of my way to visit their dealership. Thanks"
By: Anonymous    apopka, FL
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"On my visit to Bike Week 2010, I had a problem with the electrical system on my 1997 FLSTS, Heritage Springer. I made the call to Ocala HD and your Service man Dave answered. I told him my problem, but the store was going to close within 25 min, on Saturday, the 27th of Febuary. Dave said he would send a truck and trailer to pick us up. We were sitting on the side of some rode within the Ocala national Forest. Within 15 mins, the truck arrived, loaded the bike and I and we went to the shop. Dave said he would stay longer as needed with a nice young man called Tank, they found the problem, repaired it, and got me and my 18 other friends back on the road. My Opinion of this treatment is Above and Beyond the call of duty. It will stay etched in my Heart forever. So If your ever in this part of the world and you have a problem give them a call, I'm sure you wouldn't be dissapointed!! Thanks Dave for being the kind of man we all need in our world today!! I pray your company gives you some special recomondation for your duty, to The Bike & Biker!! Thank you for All you Do!! Your Friend In Manhattan, Il. Jim Lawson Sr."
By: Jim    Manhattan, IL
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"The staff is very friendly and helpful. I took the Rider's Edge class and knew I wanted to ride a Harley. Through Mike's help I bought a great 2009 Sportster 1200 Low. This is a great dealership and everyone treats you with respect--even a late bloomer like myself."
By: Linda    The Villages, FL
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"I bought my first harley from Ocala Harley davidson today. It took me two years to finally make up my mind. Randy Moore patiently helped me make up my mind. Randy is an awesome person. He is very professional and understanding. When I finally made up my mind to buy, it took Randy and finance manager Chris about 45 minutes and I owned my bike. What an awesome staff by far the best buying experience I've ever had. I feel that I made a lot of new friends. Thanks Ocala Harley"
By: mark    citra, GA
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"Third new bike bought from Ocala H-D. Salesman Mike McDonald has sold me all three bikes and has been great! David Bailey and Tom Bearer are outstanding and go out of their way to assist you in service. Kim Brayman and Jeannie Bailey are very helpful with the motorclothes and we love them both. To Kim and Tom, Thanks for the Eagle Rare!"
By: Jim & Alicia    Ocala, FL
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"I bought the bike of my dreams. It is a BEAUTIFUL softtail deluxe. The overall experience was unbelievable. Everyone from my sales rep Randy Moore to working with Chris in finance, to Derrick in parts to the service department Vitro and Tank, were very helpful and made me feel like I was special to them. Randy even took the time to call me the other day to see how I was doing. The bike is just incredible and it was a great experience with such a major purchase to me. I will recommend Harley Davidson of Ocala to everyone I know that is interested in buying a motorcycle that is this the place they need to check out before they make any decision. Thank you Harley Davidson of Ocala !!! "
By: Jeena    Astor, FL
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"you are our favorite florida HD dealer"
By: andrew    homosassa, FL
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"A great experience from all departments. Being in retail myself I'd love to have my team take lessons from the folks at Harley Davidson of Ocala ! I left feeling like a valued customer and not like a number. Thanks to all. "
By: Terry    Flesherton, ON
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"Ocala Harley is by far the friendliest dealership I've ever been too. They all go out of their way to make you feel like family!!!"
By: Laura    Hinesville, GA
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By: Ken    Ocala, FL
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"I moved here from Ga a few months ago and needed a warranty issue handled om Softail. I came in expecting to kinda be put off as I had been in another local dealership since my bike was not purchased there. What I recieved was the total opposite. The service dept there treated me like I had been comeing in forever. I have been back 3 more times since and the treatment is the same. I drove from LaGrange Ga to Austin Texas to buy bike in 08 because of the service I recieved on the phone trying to find the bike I wanted. You can sure bet when I buy my next one in late 09 it will come from Ocala HD. The whole staff there is outstanding. Thanks for the superb service. Wayne Floyd in Micanopy FL."
By: Wayne    Micanopy, FL
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"Jeannie Bailey was the sales associate that helped my wife and I as we were passing threw Ocala. She was just like an old friend when dealing with her . And when I get a new bike I will probly come to you because of the great way she interacted with us,I think this speaks volumes for you and your staff.She spoke very highly of Mr.Kelly,I believe he is the owner and how he appreciates all of his customers and how it is a pleasure to work for him,it,s hard to find great bussinesses like yours with such grand representation. Wayne King, District 5 Representative,Randolph county,Al. BOE. "
By: Anonymous    Roanoke, AL
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"You have a great dealership and great sales people working for you.I will come back again from time to time just to check up on my peeps to see how things are going as long as there is room to park my big truck on the shoulder of the road.Thanks for everything. Paul L. Flynn "
By: PAUL    RIDGE MANOR,, FL
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"i would like to thank Randy Moore who went out of his to help us get our bike and David Vitro to help me figure out the most simple problem to him, but a disaster to us (battery) these two went out of their way to help us give us the most satisfaction with your company. even not seeing Randy after a year, we walked in and he remembered us and greeted us with kindness. i will do plenty of business with you guys and will recommend anyone to come to Harley of Ocala and the great staff. "
By: Stacy    Bronson, FL
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"I was at HD of Ocala one day as part of a poker run. I had a kawasaki cruiser. I was not thinking about a new bike, but my wife saw a used one that she liked. We talked to a salesman and he told me that he could sell me a new 2007 at a better price than the used one that we were looking at. About 6 weeks later we picked up our 2007 Ultra Classic. This is my first HD bike. I have been treated like a special customer every time I go to Ocala HD. The guys in parts and service have done every thing I have ever asked and gone the extra length to get what I wanted or needed. Curtis and David Vitro in service have been great in giving me good advise and handling my off the wall requests. The guys in parts have ordered and helped me select what I wanted and advised me how to install or advised me if service should do the jobs. I have added lots of extras on my bike and I am very pleased that it does stand out in a group. I came in a few months ago and test rode a 2009, I was very impressed and am looking forward to my next purchase. "
By: Garvin    Ft McCoy, IL
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"I was down in Ocala looking at a Fire Truck and stopped in your dealership to look for a T-shirt. I had a couple of non-motorcycle guys with me and Tina introduced herself and took us around and showed us the entire place and it was quiet refreshing to know that some dealers and employees know how to treat customers. Great Talking with you Tina, Thanks!! The guys are still talking about the "Harley" experience. Keep up the good work!"
By: Doug    Benton, AR
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"to all the wonderful staff, i was down in ocala march 17 to the 24th, from new york, for a week to enjoy riding my 2006 blk/wht softail deluxe and decided to purchase chrome for my bike. as a female i was not sure what accessories and chrome would suit my bike so i asked brian buell for assistance and lone and behold i ended up returning 3 times to buy more chrome, its addicting, brian was more than knowledgeable and helpful, but was very personable and friendly, he took the time to come outside and go over my bike with me and help add more chrome, he is a very patient man !!! i asked alot of questions...hahaha...... i wish we had an exceptional employee like yours at our new york dealerships. he is a great asset to your dealership !!! thank you brian..... with the free shipping you will get my business from new york. on to your next great employeee, kim brayman, knowlegable and very friendly, she was very attentive to my shopping needs and a great person to have conversation with. another asset to your dealership.... thank you kim. P.S. i stopped in fletchers hd, clearwater and the negative attitude i got from there parts dept. made me call brian buell from my cell phone as i was standing in there store and order my parts from brian, ask brian about that........KEEP UP THE GOOD WORK GUYS AND GALS...... THANK YOU, Adriana :) "
By: Adriana    Wappingers Falls, NY
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"We trailered our bikes from southern Maryland to spend Christmas with my "Snowbird Parents" in Eustis, when we rode up to Ocala. I fell in love with a black Heritage Softail, and Mike McDonald made me a deal I could not walk away from. So, I bought Harley number two at Ocala on December 31, 2008. I traded my Sportster in on that brand new Heritage Softail, and it's the best move I ever made. Your staff was so professional, yet the personalized service really cliched the deal. I was really nervous about purchasing a new bike due to our own economic situation, but Mike and Chris really eased my nerves. In addition, due to the fact that we had made dinner plans with my "Snowbird Parents", we had to put a fast-forward on the deal, and your staff accomodated with a smile. Thanks again, Harley of Ocala, we'll be back! "
By: Melissa     Prince Frederick, MD
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"i have to say thats derik in parts is top's. he is up to date on all the info you need to make your harley yours. great people,great service.they truley treat you as one of the family. keep up the great work derik."
By: Scott    ocala, FL
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"I have purchased four bikes here since Derk and Pam have owned the dealership.I have alway been treated with respect.The staff has alway been courteous and helpful.I would recommend this dealship to anyone looking for a bike,parts,or service. "
By: Robert    Citra, FL
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"CRIS AND MIKE AND A NICE YOUNG LADY WAITED PAST CLOSING TIME.. TWO HOURS.. UNTIL WE COULD DRIVE UP TO OCALA TO MEET WITH THEM ON A POSSIBLE PURCHASE. GOOD FAITH YOU MIGHT SAY ON BOTH OUR PARTS.. MIKE AND CRIS LIVED UP TO WHAT THEY SAID THEY WOULD DO FOR ME AND WE MADE A DEAL. I AM VERY PLEASED. IT WAS WELL WORTH THE TWO HOUR RIDE FROM TAMPA. ITS REALLY NICE TO SEE SOMEONE AND THEIR PLACE OF BUSINESS STAND BEHIND WHAT THEY SAY THEY WILL DO. WITH THESE BOYS.. THEIR WORD IS STILL GOOD. THANKS FOR ALL YOU BOTH DID FOR ME.. THANKS."
By: DAVE     TAMPA, FL
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"Just a short note to let you know how much I appreciate the way I was treated during my visit to your service dept.I broke down during Biketoberfest in the middle of Ocala National Forest.This is to let you know how well my service writer addressed my concern and got my bike back on the road within a few hours of being towed in.It was a great experience and I thank you all.Too bad I live so far from your dealership so your dealership could tend to my motorcycling needs.Sincerely yours Domingo Fernandez.THANKS!!!"
By: Domingo    Holywood, FL
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"I have purchased 4 motorcycles from HD of Ocala. 2 on one day!! Finally the last one I purchased was a 2008 Trike, we love it! My wife enjoys riding it alone as much as riding with me. We love HD of Ocala. The staff is wonderful.Jeannie Bailey is a sweet heart, always willing to help out with purchases of jewelery and apparel.Thanks to all of you!"
By: Louis    Shady Grove, FL
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"I had some work done on my bike this week at your service dept. Dave Vitro, Curtiss Peck, and the head service mananger were very certius and knowledgable of my problem. I know I can be very anal at times because I won't things done right, And when I was there you made me fill at ease, because I knew everything was going to be done right. So once again I would just like to say thank you very much for assisting me with my problem and making me fill very comfortable with the work you did. The bike is running great. Harley Road King. "
By: Anonymous    Gainesville, FL
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"I went there to look at a used 1200 Sporty. (I thought that's all I could afford.)I'm a large man, and the Sportster felt too small .And my wife didn't like the passenger seat.When I asked her which one she liked,she pointed out a 2000 Classic.Although 9 yrs old ,this bike was clean!Not a scratch or a dent,tons of chrome,and her favorite;the big passenger seat with arm rests. Anyway, Mike and Kenny made it happen, and I rode it home. I've owned dozens of bikes in my time but never a Harley. Now, thanks to HD of Ocala (and my wife)my dream has come true!!"
By: Jeff    Ocala, FL
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"HI YA'LL I'M EDDIE FROM LI,NY. I JUST RECENTLY PURCHASED MY 1ST. HD BIKE,A V-ROD. I LOVE IT!!! THE SERVICE AT OCALA DEALERSHIP WAS EXCELLENT!!!! THE SALESMAN,DAVID S. WAS VERY EXPERIENCED,FRIENDLY AND MADE THE WHOLE PROCESSED JUST FUN!! HAPPY RIDIN' EVERYBODY."
By: EDDIE    LONG BEACH, NY
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"Purchased my first HD in March of this year. I drove on the back on my mom's Road King all the way from Franklinton, La to purchase my bike from your store because you had the best deal around. I had to wait a month before I actually took posession of my bike. Thanks it was worth the wait and everyone there treated me great. The finace dept. did a fantastic job helping me (18 years old and no credit!) My parents visit your store every year when they go to Bike Week and from now on so will I on my very on HD."
By: Todd    Franklinton, LA
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"My husband & I and another couple were vacationing in Florida during Memorial Day week. We had a fabulous vacation,and stopped at your store on our way home (Virginia). We purchased some clothing and headed home. Unfortunately, about 30 minutes from your store our bike broke down! We called your store and someone was sent to pick us up. From the moment we came back in, everyone was extremely nice and helpful. We didn't know what to expect, but your staff (especially Jeannie & service personnel) were so wonderful and reassured us that they always make it a priority when someone is broke down. When we found out that it wasn't an "easy" fix and that the bike would have to be kept for a few days, you even went so far as to buy us dinner (excellent pizza by the way)! Jeannie even went so far as to take us to a car rental place on her way home. Everyone went far beyond and above what we expected. We are truly grateful and want to thank you for making what could have been a horrible experience to one that was actually pleasant. Thank you and God Bless you and your staff!"
By: Susan    Suffolk, VA
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"I have to say being in retail management this was by far the best customer service I've have experience. When the sales associate comes in on his day off to help deliver my bike because I am new to the area and then goes over the basics of the Bike at my house, Randy went over and beyond what customer service is and means. Everyone at the dealership is extremely friendly and answered all the questions I had like they never heard them before making you seem like your not just a customer. I would highly recommend Ocala HD if your in the market for not just a bike but friendly service."
By: Nicholas    Ocala, FL
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"I had a great experience buying my pre-owned bike from your dealership. I do wish I could order clothing and such from your website. I think that would be a major improvement."
By: Ted    Ocala, FL
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"You folks did a great job with the dyno tune on my bike, and it runs like a totally different beast now. Thanks for an excellent job!!!"
By: John    Spring Hill, FL
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"This is my first hd after years of metric bike my salesman Dave is great I talked to him one morning and was riding my bike home that afternoon everyone I came into contact with at the dealership made me feel at home like they have known me for years "
By: Bobby    Ocala, FL
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By: brian    fortmccoy, FL
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"I have a new 2008 Road Glide. When I came out in the morning, the blinkers, start button, fuel pump and engine light weren't working. It appeared to be in security ignition disabled position. I read the book, to no avail. I called your service dept. I got Tom in service. He talked me thru removing the bag, left side cover and checking fuses till I found the cause. I appreciate his help and patience. It put me on the road again and gave me confidence. Plus now I know. I appreciate you."
By: steve    ocala, FL
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"jeff phebus sold me the first hd i have ever owned and i am very happy with it.i did live in ocala but moved back to ohio. i would by another bike from you all and would reckamend you all to anyone.tell jeff i said hi.he was real great. thank you all. tom charles"
By: Anonymous    marion, OH
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"Been to the dealership a few times. Everyone is very nice, friendly, and easy going. Currently I do not ride a Harley. I want to buy one soon. After the treatment and prices from Ocala HD (opposed to other HD dealers) I will purchase from Ocala."
By: Anonymous    Ocala, FL
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"Ray, Kenny, Jeff, Kim, Jeannie, Tom and Dave Baily are te reason we buy ur bikes from Ocala HD. Our 2008 Screamin Eagle Ultra Classic is te best bike we have ever owned. Ocala HD gave us the best trade allowance on our trade an made my dreams come true. They also greet my by calling me by name when I come through the front door. Thank you Derric and Pam for having a great bunch of people that care about customers in your Dealership."
By: Raymond    ocala, FL
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"After spending 30 min. at a dealer 30 miles from home getting ignored, I dicided to drive 60 or so miles south to Ocala H.D. I rode in on my old dyna, and I no sooner got the kick-stand down then David Searcy helped me. In less than an hour with his help I purchased a new F.L.H.T. I turn 61 this oct. so with Davids help I got me an 'ol mans ride. Thanks Ocala H.D. and David Searcy! "
By: Bob     Trenton, FL
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"this was by far the best i could not have asked for a more nicer bunch of people the staff at ocala fl harly are the greatest they treat you like family im sending all my friends there for now on ill never go anywhere else"
By: anthony     branford, FL
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"I was visiting Florida in feb.2008 I couldn't get my cruise on my 2007 ultra to engage. I stopped in your dealership and talked to service manager David Vitro. In a few minutes he told me to pull it in to the service bay. After the tech.(josh) checked it out David called me. Even though no problems were found he explained how the system worked.I was on my way in less than 1 hour. I didn't have any trouble the rest of the week. Whatever the problem you guy's took great care of me!! I went to many HD shop that week but yours was the best! Thanks again Mike "
By: Michael    hubbard, OH
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"Their,s nothing better then the treatment that myself and my family and freinds receive at OCALA H.D. I now own a new ultra classic limited edition and could't be more impressed by your staff and service mechanic's I plan on buying a sportster for my son and a dana low rider for my wife in the near future, and I will come back to your dealership Thanks to Big Mike McDonald"
By: Dennis    ocala, FL
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"I have purchased parts from you guys for a couple of years and your parts staff has been extremely helpful. Two years ago while on the way down to Bike Week, I had to stop by for a belt issue. I had the bike serviced before leaving home and there was a problem. The guys in the service took care of me quickly and better than that at NO CHARGE. I think you have the best team around! Five Star Performance and then some!!"
By: Walter    Cumming, GA
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By: Michael    Cullman, AL
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"GREATEST EXPERIENCE I EVER HAD IN BUYING ANYTHING!!!!!"
By: Trish     Keystone Heights, FL
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"Jeannie Bailey was very helpful and very professional in assisting me as I tried to find the right gift for my wife. Sales people such as her make the extra few miles to your dealership worth the effort!"
By: Jack    Wesley Chapel, FL
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"I bought a 2007 HARLEY DAVIDSON XL 883 SPORTSTER on December 18th 2007 , and I traded in my 2007 BUELL BLAST which I bought from OCALA HARLEY DAVIDSON / BUELL on October 26th 2007 ! David Searcy ( sales ) and Kenny ( business manager ) are great , and thank you guy's for your hard work , great deal's , and honesty ! I will be back for all of my service , part's , and future bike's !"
By: Will    Beverly Hills, FL
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"I bought a used 2007 Buell from HD of Ocala , Fl on Friday October 26 th 2007 . And every Dept. was fantastic ! I will be returning to them for all my service , part's , and sale's for many year's to come ! David Searcy my Salesman and the Managment went over and beyond what I expected ! Great Job Guy's !"
By: William    Beverly Hillls , FL
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"I want to give a big THANKS to Jeff, Mark and Kenny for getting my son Pete Jr on his new Dyna Street Bob. Jeff, I will be back when we sell our Softail for our new Heritage. Thanks again and God Bless. Pete Hayes Sr"
By: Pete     Obrien, FL
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"Ocala HD rocks! Andrew Romano was my salesman and I can say he was fantastic! Andrew approached me as I was looking over the bike inventory. Andrew was very responsive to my interest in a Streetglide and worked hard to make the deal within my specifications. He was considerate that I was traveling with others and didn't try to keep me waiting around. Once the deal was worked out, Andrew stayed with me as I visited the parts and service area to get the Streetglide customized to fit me. Andrew stayed in touch with me during the time that it took to get the bike ready for pickup. The other staff members at Ocala HD that I had contact with were attentive, friendly, and courteous throughout the entire bike purchase and pickup. Ocala HD has a great team of people working there, and has a great salesman that knows how to take care of a customer. Thanks Andrew Romano and Ocala HD!!! Sincerely Mary Ginther"
By: Mary    Jacksonville, FL
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"You could'nt ask for a better group of people in one place. I deal will HD of Ocala every day and will as long as I have a Harley. Thx guys. Jeff in sales, Ken in financing and Mark, the Sales Mgr."
By: Michael    Ocala, FL
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"Bike (an 07 model that had been there awhile) had a few rust spots on some of the minor parts like the footpegs and inside the brake disks. There was also a small scratch on the gas tank, but I could easily buff that out. Other than that, it was great! I really like the 1200R, it handles well, rides fun, and goes quick. Mike McDonald and Mark Wertman and Kathleen all were very professional and accomodating. I called ahead from the Orlando area then drove 60 miles to the dealership. I was thinking I'd be furious if the terms I agreed to suddenly changed. Nope. No changes. No surprises. Financing was quick and easy. When I got there, Mark, the guy I spoke to on the phone, was out at lunch. Another salesman was more than willing to speak to me the moment I got to the building. We saw my bike, and just as we went back inside, Mike M. showed up with his lunch. It was 2P. He must have been hungry. He put his food down, though I insisted he eat, and assisted me with everything I needed. Mark poked his head in, didn't push any unnecessary add-ons, I picked out a shirt, cap, and helmet with Kathleen's help, signed the papers, and was on my way. I don't care much about the rust, though. I have a raw machine that I enjoy riding. Nothing like whacking the throttle open on a twin. I just wish the dealership had a calendar on the website with constant updates. When are the free hot dogs??"
By: Anonymous    Orange City, FL
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"Everyone was great and the whole experience was great too."
By: Sharon    Deltona, FL
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"The best and fastest service i have ever had when buying a bike.This is my first Harley and will not be my last.Harley Davidson of Ocala is the best and they even keep most parts and accesories in stock.The place is great more business's should operate like HD of ocala and the world would be a better place.Thanks Mike and Ken."
By: Mike    ocala , FL
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"Two weeks ago I purchased my third HD (two from Ocala HD). The time and attention to detail given by Mike McDonald in arranging the sale, and the Finance arrangements with Kenny Dunnam, exemplified personalized service. "
By: Richard    Melrose, FL
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"Had pipes installed, bike washed and out on the road in less than an hour. That is awesome."
By: Ben    Weirsdale, FL
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"First of all I want to thank several people who have gone out of their way to help me with the purchase of my new 2007 Ultra Classic. Mark from sales, Tom from parts, David from service and Wade. These fine gentlemen assisted me in everyway possible way to make sure I was happy and satisfied. I shopped around at many dealerships and Ocala Harley was my choice and first on my list. I recently retired from the police department in Miami-Dade County and moved up to Palm Coast, Fl. The friendly service from all those involved with my bike was more then I expected. First, Mark showed me around the shop and introduced me to Tom who assited my wife and me in adding parts, asscs. to my bike. He took his time with us and even let me know if the parts were not right for me. I added a voyger kit, paint, chrome and the works to my dream bike. Then the time came when Wade delivered the bike a 60 mile trip from the shop. Once at my house we had some difficulties where Wade had to return several times to assist me. Wade had to take the bike back to the shop for some minor check-ups at which time I spoke with David from service. David assisted me all the time and was very helpful in getting me back on the road again. These is what I like in a family dealership, people who care about you and you bike. People who look out for you and bend over backwards to make sure you are happy with the sale, service and purchase of parts. My wife and I will always buy or service our bike at Ocala Harley and hope others who read this do the same. As a retired Police Captain, I dealt with the citizens and community on a daily basis. It is how you relate to people, treat them and assist them in problems, concerns they may have. This is how I feel about the Ocala Harley family, the way they treat you when you first open the door and enter. They treat you like you are special. I wish to thank those who helped me and may god bless you all. David Steger "
By: David    palm coast, FL
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"My experience at HD of Ocala was outstanding from start to finish. I have not owned a motorcycle for over 30 years (I have rented several times during that period). When I was ready to purchase, I first visited the Ormond Beach dealership because I was in the area, but I live in Ocala so I ended up going to the Ocala dealership. I was met by Jeff Phebus and told about the various options (new bike promotion, Ultra Classic vs Classic comparison, 2007 vs previous year comparison, etc.). When I was ready to purchase a couple weeks later, Jeff was out so I was helped by Ken and Andrew (and Becky for accessaries). I was made to feel like family. I will not bore you with the details leading up to my purchase; suffice it to say that the purchasing experience got me off to a great start in owning my first Harley. PS-Two of my three sons own Harley's; I had to catch up. Regards, Roy"
By: Roy    Ocala, FL
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"You guys are the best!!! Kudos to Raul,Mark,Jeannie,and Larry for making Ocala HD the best dealership in the area.Top marks go to Curtiss and Dustin in service for having my bike ready on-time and at the price quoted,and thanks to the guys in detail for a fine job. B.C.Granderson "
By: Clark    Morriston, FL
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"my thanks to jeff who sold me my 2006 sporster then my 2007 fatboy he said i would love this bike and do i jeff is a great salesman got everything done even came in on his day off so i could pick up my fatboy all the people at ocala harley are great ready to help you anytime on anything thanks to all of you i ride a beautiful fatboy cliff johnson"
By: cliff    summerfield, FL
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"Thanks to the Great people at Ocala Harley,Mike McDonald in particular,I have my dream bike!!!No fuss no muss. You can't wipe away this ear to ear grin,,unless I wake up and find it was only a dream! Mike,thanks dude...you made a dream come true with nothing but fantastic service!!!"
By: Joe    Vero Beach, FL
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"After 2yrs looking for a Fat Boy ! Finally went to Ocala during a special event that they were having was approached by Mike. Mike went out of his way to get me on the right bike, sold me, then gave me a walk around and some quick driving lessons. I apprecialte the way that Mike went out of his way to find me the right bike. Being a little short in the inseam he directed me to the fat boy. I bought it and love it ! Thanks to all that helped in my purchase ! "
By: Rick    Lake Park , GA
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"I dealt with John Houghton I have poor credit, I am not an idiot .... John was up fornt "I make a comission, if I don't sell you a bike I don't make any money" He did not give me any of the salesman BS we all know how the system works....I started at a disadvantage, he did not try to snowball me....he told me straight up what had to be done and helped me to do it...What an awesome guy/ customer service etc..Kudos"
By: neil    Gainesville, FL
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"i was deployed to afghanastain with the florida national guard and vowed to get a harly upon my return home. after getting back all i talked about was getting a bike, well one of the many days i would go to the ocala dealership i took my wife along, to "just look honey" well i guess she saw the little boy look in my face as "can i bring it home PLEASE??????? we the sales rep (jeff) sugested we look at a bike in the "up stairs room" we walked in and he showed me my next love..... a black 2007 fxstc. it was love at first sight, i loved this bike , it was i dreaming of sitting in that nasty deasert and saying things i will only say in person, well my wife winked at jeff from behind my back to say,, that's the one he gets, well i just thought it was a dream that wont come true and got off the bike and was ready to leave, well my wife had already planned this and played like she did not me to have a bike, she is a nurse and could tell me horror stories about bikers and cars, and my thought hell i just spent a year getting shot at by a bunch of !@#@holes whats the diffreance, well my wife played as if she did not want me to have a bike due to "they are dangeious, too many driver don't pay attention to bikes and so on,. well not knowing that she was planning on surprising me with a 2007 soft tail custom for christams,my civilan job is with emrgency medical alliance services and they knew waht my darling wife was up too i would be assinged to that part of the county and would drull over the bikes while the sales rep Jeff ( i was told later and knew the little game my wife was planning) bent over backwards to hide my bike and do all he could for my wife so i would have a very big suprise on christams morning, as i was told by my wife the whole dealership was in on the suprise. dure to the time and effort put in to this i in turn returned to buy my wife her bike for valentines day, we are the proud parents af a 2007 softtail custom and a 2004 dyna low rider. we loved the servise and the time everybody takes to say hello and make you fell like one of the family. it is the nicest dealership i have ever been too and we will be doing all of our busness at ocala harley"
By: jason    summerfield, FL
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"Buying my new 883c from Ocala Harley was a great experience, everyone there is awesome. My next Harley will come from Ocala Harley also."
By: michael    nashville, TN
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"I would like to thank the Harley-Davidson staff for making our purchase so easy. I did not know what to expect when I arrived, but was amazed at how knowledgeable and pleasant the entire sales staff was. Our salesman Jeff was professional and was able to answer all of my questions. He walked us through the entire process. This is our second Buell, and with five children, I am sure I will be back again!"
By: Richard    ocala, FL
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"Mike McDonald is a very gracious and honorable salesman. He lets the product sell itself - he just guides you to the bike that fits your needs and finances. My husband and I intend to upgrade soon and will be in to see him. Thanks for helping us each with our very first motorcycle purchase. "
By: CINDY    Ocala, FL
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"After visiting 7 other H/D dearlerships, we bought at the Ocala H/D store. The deciding factor was the staff and management. Thanks "
By: Richie    Deerfield Beach, FL
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"I came all the way from South Brazil to visit friends in Ocala and buy some accessories for my brand new 2007 Softail Deluxe. Brian Buell and Karen Lewis took care of my needs and did it in high standard. I had already heard about the quality of services you provide for your customers but, even so, I was surprised. Brian had all the stuff I ordered by phone ready waiting for me and walked me through all the other things I needed to put my Deluxe the way I want it. On the other hands, Karen did a terrific job in helping me buy all the clothes I was looking for, with good suggestions and wisely comments. Brian and Karen: you are the best! Good job!!! "
By: Wilson    Bal.Camboriu, SC, Brazil
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"It is very refreshing to have a salesperson who truely cares more about your needs than a sale. John took the time to make sure I was happy with the end result. He led me to the bike of my dreams with no pressure taking the time I needed to make a decision that was favorable to me! John, you rock! Thanks again for a great experience, I'll be telling all my friends."
By: Jim    Ocala, FL
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"Absolutely the best Harley-Davidson dealership in the market...I have owned bikes from 1974 and just purchased a new 07 Electra-Glide Classic from this dealership. John the sales person was superb...He and Mark and two of the most beautiful ladies in the world stayed late to allow me to pick up my new bike....If you want to enjoy making a purchase and having excellent service BUY HERE!!!!! The parts and service department were far beyond any expectation and the treatment of customers was super...So much so that the next day my friend and I came back and he purchased a bike....Great job guys....stay the way you are and you will be on top of the market...you make people feel welcome.. Paul- Miami-Deland- Florida"
By: paul    Miami, FL
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"I AM IN THE SERVICE BUSINESS AND MY STAFF COULD TAKE SOME LESSONS FROM OCALA HARLEY ON CUSTOMER SERVICE. BY FAR THE BEST BUYING AND DEIVERY EXPERIENCE OF CAR OR BIKE I HAVE HAD.HOWARD IN SALES NEVER PRESSURED ME BUT LISTEND TO MY FIGURES AND MADE THEM HAPPEN. BRIAN IN PARTS GETS ME WHAT I AM LOOKING F0R AND THEN SHIPS IT TO NAPLES FOR FREE. NAPLES HARLEY HAS LOST A CUST FOR LIFE. AND KNOW MATTER WHERE I MAY LIVE ALL MY HARLEYS WILL COME FROM OCALA HARELY. I PUT OCALAS CUSTOMER SERVICE IN ALL DEPTS RIGHT UP THERE WITH WALT DISNEY WORLD AND THE RITZ CARLTON. JIM EMRICK NAPLES FL"
By: jim    naples, FL
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" I heard about you on Real Radio and was in the market for my first bike. Since my travels take me all over the southeast, I decided to stop in and see what your dealership had to offer. It was only 1 mile out of my way. I met Howard Minzenberg and he was so helpful and gave me plenty of information. He answered all of my questions and there was zero pressure. It was like talking to an old friend or a big brother. He also invited me to look around your dealership and also others that I might go to. I live within 35 miles of 3 other Harley dealerships and visited two of them. I decided quickly that NOBODY could beat the Ocala price. I called Howard the following Monday and was ready to deal, even though your dealership is almost 80 miles from me. The experience with Howard and Mark, his manager, were excellent! As a matter of fact, EVERYTHING about this dealership has more than exceeded my expectations, from the girls in the cashier area, the parts people and service people. I was introduced to everyone when I signed the paperwork for my bike and everyone seemed so willing to help. I had to arrange for delivery of my new Sportster XL1200C and Wade delivered this to me at exactly the time he committed to. He didn't just drop it off and run, but took the time to go over everything with me, including giving me some rider tips. He also was one of the friendliest people I've met in a while. I ran into a problem after just 3 miles, but was able to take care of this and the service people were great on the phone. I'll have the problem fully resolved on my 1000 mile service. Yes, I'll ride 80 miles for this, even though there are closer dealers. I can't say enough about how warm, friendly, knowledgeable and helpful EVERYONE is at HD-Ocala. I'm in the customer service business myself, so I'm rather critical of others. There is NOTHING that did not exceed EVERY expectation that I have or had. I can't wait to get my survey from HD corporate! I wish I knew the owner's name so I could let them know what a great staff they have. The bikes speak for themselves, it's the people that make the difference. Thanks from a very happy customer! Gary Kalata / g_kalata@hotmail.com"
By: Gary    Deltona, FL
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"give a extra thanks for david burgess for taking care of my bike. sorry he got sick and it got caught up there during invetory and his illness. its fixed now and home. his advice and guidance will be used . i need for him to get me my ugrouve plug numbers please and some front pully advice for my 03 lightning. my stock pully is 30 and i am wanting to add some torque but not too many rpm there is only 2 different avail a 28 and a 29 tooth pully i need him to advise me the differances of both the pro's and cons if he will. i also ned the spark plug numbers for the best plugs you have for my 03 lightning xb9s with the race kit from buell. again hats off to all and especially burgess. he can either email me my bike was the red flaked xb9 with the electrical issue. thanks for it all mike"
By: michael    citrus springs, FL
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"The staff at this dealer are great!! They all go out of the way to answer any questions with anything..Not pushy or rude..Always a great trip..Im now a customer for Life..Thanks"
By: Brian    Summerfield, FL
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"Thank you Mike McDonald!! I just love my Fatboy. Folks, Mike is the man. He never presured me in buying anything and when he took a perfect 98 Fatboy in on trade, he called me up, put a tag on it to hold for me to look at. As soon as i laid my eyes on it I new it would be mine. I went to every H-D dealership around here but Ocala is the place to go. Mike introduced me to all the department heads and everyone was top notch people. And sence I drove my truck dow, they even brought my bike to my house. Thanks again Mike, and ride safe. Mac McComb"
By: Anonymous    Glen St. Mary, FL
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"Mike is the man over there in sales! No question great person to deal with. I got a 06 1200 custom, and love it. I look forward to dealing with mike down the road when it's time to trade up! "
By: Rich     Summerfield, FL
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"Mike Mcdonald did a great job on selling a bike 2 us. And the HD crew did 2. Thanks alot 4 everthing. ron & kim."
By: ronald    sigel, PA
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"I am very pleased to be a Harley-Davidson owner. Recently my home burned downed with my bike. The Ocala dealership made sure I had H-D clothes and a new bike. Thank You for being family! V. E. LaVant Sr."
By: Victor    Jacksonville, FL
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"One of the friendliest dealerships I've been to!! Staff was very knowledgable and helpful!"
By: ed    margate, FL
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"Your parts and service departments are the best, they really make you feel welcome! Thanks"
By: Larry     FL
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"I purchased a Low Rider about three months ago from your dealership and I wanted to let you know my exp.working with Paulie and Kenny was awesome and I couldn't ask for better customer service. I have been back to the dealership serveral times for accesories and the parts dept has been very helpful as well. You have a GREAT STAFF!! Thank you for service, Jim Smith"
By: Jim     Ocala, FL
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"It's always a pleasure to visit HD of Ocala. We never leave empty handed! The staff is friendly and well informed. Special thanx to Ray, Raul, Kenny, Tom, David B., Wade, Kim and Jeannie. Enjoying our new 07 FatBoy and 07 Screamin' Eagle Dyna Low Rider!!!!! Ride safe."
By: Debby & Kenny    Ocala, FL
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"Every time I either got to the dealership by myself or my wife and duaghter come with me the entire staff always welcomes us and is very helpfull. PLease don't ever change"
By: Vinny    Citra, FL
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"I just want to start by saying that we have been going from Harley shop to Harley shop for the last 3 months looking for a bike for myself. We have had the worst customer service ever at these other shops(Brando, North DaleMabry, St Pete, etc.)I was very disapointed. By now I had no desire to own a Harley. My husband has been a Harley lover sense birth . So as we where coming back from a funeral from Ohio. We decide to take a short cut when we ran into your sign just 3 miles away. We figured what the hell, we'll check it out. We where at you Grand opening Sep 9,06. We where there 5 minutes before Andrew Romano asked if he could help me. Normally they ask my husband which is not doing the buying. He answered my questions and was very excited about the product he was selling. He made me feel very good about stopping there. The place was very crowded but he still took the time to help me as I was the only customer there. I really appreciated the number one service that I received from him. As you can tell I bought 883 from him. The first bike I have ever bought I am very glad I bought from Andrew it will be an experience I will never forgett. Customer service is the bigest key in life. Thanks Andrew for everything. We plan on buying a large bike for my husband next year. We know where to go now. It's worth the drive."
By: Lorrie     Tampa, FL
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"The experience of buying my wife's first Harley was unique. Not knowing what to expect, your sales staff such as Lakisha in accessories, Raul in sales & Mark in finance made it such a delight that within 30 days we went back and bought another Harley, this one being for myself, and had the same fulfilling and satisfying experience dealing with completely different people such as Kurt in sales and Kenny in finance. It became apparent that your staff is patient, knowledgeable, considerate & professional. Your staff did not make me feel pressured, rushed or obligated to do anything I do not want to do. We were pricing Harleys at Harley of Daytona and did not find the experience worth while. The sales help was rude, inconsiderate, judgmental and made it obvious that he was only concerned about beginning paperwork for a sale. I do not like to feel pressured into anything. We went to that same dealership on three separate occasions and all three times left disappointed. So a friend recommended Gainsville Harley, supposedly fully staffed and kind people who compares Ocala to be a much smaller dealership. Against his recommendation we went to Harley of Ocala to look for ourselves and had the best experience in a long time. Keep up the good work in Ocala and we will see you soon. You guys really do make dreams come true. We couldn't be happier. Thank you. Lynn & Thomas Cardinale Harley Davidson Owners (damn proud of it too)"
By: Lynn & Thomas    Ocala, FL
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"My comment is for Howard Mizenburg. This guy is great. I live in Bristol Tn. and my girl friend and I were traveling to Port Charlotte for a job, and we had stopped in just to look as most Harley riders do. This man took the time to not just show us some bikes, but he went out of his way to REALLY show us your dealership. My girlfriend and I have hit every Harley store on the east coast and not once did anybody take the time to be as proud to show us thier dealership. When I do buy another bike and it will be soon, I will buy a bike from this man. Thanks for having people like him working for you guys, this can only make you guys sell more bikes than you do already. Jackie Rush"
By: Jackie     Bristol, TN
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By: Dorothy    Orange Springs, FL
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"Compared to Pensacola Harley the entire staff was fantastic. From negioating on the phone, to the day we came to get the bike. Becky in accessories/clothing was super, coming to my wife, helping to make her feel right at home, going over any and all details she or I could have thought of, explaining the process, and what was going on, so my wife didn't have to wonder about anything, Mike and Mark worked tirelessly to make my deal together, and Kenny in finance, got me right in and out, "
By: Joseph    Crestvoew, FL
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"I was interested in a Buell Blast but Raul in Sales told me that an 06 Sportster Low would fit me perfectly. Being only 5'3" I was skeptical. In July my husband & I went to look at the inventory of Sportsters. I found the bike I wanted and it is the same color as my husbands Street Glide(Black Pearl). I am still learning alot about riding but every-one at OCALA HARLEY HAVE BEEN SO HELPFUL, EVERY-ONE GETS A GREAT BIG ROUND OF APPLAUSE FROM ME. THANKS TO RAUL, I FOUND THE BIG THAT FIT ME. KEEP UP THE GREAT WORK."
By: Stephanie    Ocala, FL
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"I really have had a awesome experence with my 05 FLHP-I it is a beautiful bike I really want to thank the team @ ocala harley "
By: KARL    okeechobee, FL
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"Super happy with my '05 FLH-PI. Picked it up in Ocala, and rode it home to PA (1,192 mi.)- not a lick of trouble. She's a 'Beaut! Rocky "
By: Rocky     Lebanon, PA
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"friendly,good natured employees,make for a good business.great job,love my softail"
By: neil    ocala, FL
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"I have always wanted a HD sportster. Recently my wife and mother-in-law came into your dealership and bought one for me. The service your staff gave them was phenominal! I thank you!"
By: Mark    Ocala, FL
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"Thank you for all your help with purchasing my new 883 R . "
By: John & Patrice    Baxley, GA
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"I recently purchased a used 2006 Sportster from a dealer in town and since have made many upgrades with accessories. I have come in and dealt with your parts department who I have to say are very freindly and helpfull. If ever a question came up they were always willing to go the extra mile to help out. ALL of your staff is very curtious and freindly and makes visiting your dealership a great experiance. I will buy my next motorcycle from your location. I trully feel part of the Harley Family, Thanks Sincerely, Rob Richey"
By: Robert    Ocala, FL
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"I just wanted to take a minute and thank you David(shop foreman) for helping me out on my vacation. He was very professional and courteous. You made my vacation turn out to be great and not a disaster like I thought it was going to be. Ocala Harley is very greatful to have you as an employee, I definately will be telling my friends. Again, thank you and take care. Always, Jack( Road King Man)"
By: Jack    Memphis, TN
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"Your service department is the best around.Always top notch work and explain everything.You guys are an example for other dealerships to follow.The clothing department is super and Jeannie is always so helpful to us.Other dealerships should take note of a fine example your place is."
By: LAMONTE     WEEKI WACHEE, FL
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"I am pleased,overall,with my experience with your dealership.I believe I got a well-built motorcycle at a fair price.I was favorably impressed by the way I was treated during the whole process.Kudos to Raul and Mark,who got my deal done quickly and professionally. I've just had my 1,000 mile service done,and the work was done properly and in the time promised.Afterwards,my bike was washed before being given back to me.The only fly in the ointment was the great difference between the price for this service that I was quoted(and is displayed in the service write-up area)and what I was actually charged.With a synthetic oil upgrade,I was quoted $220.00 for this 1K service,but I was actually charged $278.00.If I had been told that this was to be the actual charge for this service,I would have no complaint.But no-one likes to be told one price and then charged a higher one.While this does not discourage me from using your dealership and recommending it to others,it could cause me to shop around for service elsewhere if this policy were to continue. I am pleased with my new Sportster.The rubber-mounted engine has made my favorite HD even better,and I can't get over how much fun it is to ride. Thanks,guys!!! B.C.Granderson Morriston,Fl "
By: Clark    Morriston, FL
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"I resisted buying a Harley for 31 years because of a bad experience with the dealer here in Jacksonville, however, when Harley offered the only bike that fit the requirments that I was looking for in a touring bike (Road Glide)I bit the bullet and bought one. Raul, Mark and Larry made my buying experience the most satisfying that I have ever had buying a vehivle of any kind. I love the bike, it is much more then I expected and I look forward to many years of riding. I was so impressed with my experience that I told my brother, who lives in Largo and was in the market for a Road King. He called the dealership, talked with Raul and traveled to Ocala the same day and purchased an 06 Road King Classic. He too was greatly pleased with the friendliness, professionalism and personal service that Ocala Harley gave him. I now tell anyone interested in buying a Harley to check out Ocala Harley first. "
By: Audie    Jacksonville, FL
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"You folks were great in making me and mine feel at home while sitting us up with a 1st time HD bike. Thank you, and may you continue on your successful dealership."
By: Danny    Ocala, FL
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"David Burgess in service was exceptional in helping me and my husband while we were traveling to Tampa and broke down! I just wanted to tell the everyone how great he was and we will definately be back in the future! Hopefully not because something breaks! Thanks again for the service! Yours truly, Barbara "
By: Barbara    Panama City, FL
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"I want take this opertunity to thank Kenny in sales for his outstanding help in getting my 2006 fatboy in a quick and professional manner at the best price and to Bill in transpotation for the delivery to me in tallahassee,WHAT A GREAT JOB!!!! CAPITAL CITY HARLEY YOU NEED TO TAKE NOTE!!these folks got my business and i am telling others!!!!!"
By: Carroll    Tallahassee, FL
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"It has now been 2 years since I started dealing with H-D of Ocala and I must say they have been great. I have purchased 3 bikes and recommended to family and friends that they use this dealership and we all have been very satisfied. Parts department GREAT! Tommy, Chris and Dominick the best to work with! Service Manager Dave Bailey couldn't be more helpful, Jeff always helpful. Shop Foreman Dave Burgess, mechanics Chad, Josh and Chris are the best, always show concern, great representatives of the company. Keep up the good work!"
By: Guy    Ocala, HI
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"I've gone to the Ocala Harley dealer maybe 4 times with a friend of mine who was trying to get a Buell Firebolt. The thing was he had bad credit and everytime he didn't have a high enough score, but the sales people who helped him were very polite and helpful. Even when they found out that he wasnt able to get a bike they tried different ways to try and help him still walk out with a new bike. I am curantly thinking about purchasing a Buell Blast for my girlfreind and I will be going to the Ocala Harley be fore I go to the one in Gainesville. Always a great experence."
By: Raymond    Gainesville, FL
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"YOU GUYZ ARE THE BEST. WINNING MY MILLER LITE BIKE BACK IN NOVEMBER WAS SOMETHING I WILL CHERISH ALL MY LIFE. IT REALLY WAS A LIFE CHANGING EXPERIENCE. YOU GUYS WERE ALL GR8T TO ME & MY WIFE. I WILL ALWAYS BE A HARLEY GUY NOW. GOD BLESS & BE SAFE. LOVE YA, VINCE & KAREN COSTANTINO & DA ZOO CREW JETSON,JOEY,SIMBA 2 POMS&A CAT"
By: VINCE    OCALA, FL
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"great place, your people care, not like orlando harley.thx"
By: steve    orlando, FL
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"Yes,I purchased my bike brand new in Oct of 2005 and my salesman Mike Macdonald and the finance manger Mark were the greatest. If it had not been for them I would not have bought my bike at Ocala Harley. And every time I go back to purchase clothes or accessories they ALWAYS make my family and I feel welomed and at home.Ocala Harley is the only place to go!"
By: Vincent    Citra, FL
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"The best deal I ever seen on a Harley. Couldn't past it up. The dealer here in town is about 3 miles away. Will gladly ride the 35 miles to your dealership for future sales and service. "
By: Don    Gainesville, FL
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"The best deal I ever seen on a Harley. Couldn't past it up. The dealer here in town is about 3 miles away. Will gladly ride the 35 miles to your dealership for future sales and service. "
By: Don    Gainesville, FL
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"Many thanks to David Bailey, resolving an issue with my new Street Glide. His willingness to meet the customer's needs is above reproach. I'm very happy with the way Ocala H-D treats it's customers from Ken Dunam in Sales to Tom Bearer in Parts to the excellent service from David Bailey and his crew. I have told all my friends of your dealership and the professional way in which you do business. Customer service is alive & well @ Ocala H-D.... Many thanks to ALL, Wm. Hill."
By: William    Palm Bay, FL
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"I have bought two bikes at Ocala HD despite the fact that I live 10 minutes from Gainesville HD. I have always received better service and have always been met by helpful and friendly staff. The service dept has also always been polite and prompt. In Gainesville it's quite different. I'll make the trip everytime to Ocala HD over my home dealership."
By: Todd    Gainesville, FL
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"My experience in purchasing my 2006 softail deluxe was wonderful! I can't say enough about this dealership from the purchase of my bike, to service, to parts and clothing, etc. Everyone was very knowledgeable and friendly. One was treated like family. I recommend your dealership to all of my friends and coworkers."
By: Anonymous    Manassas, VA
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"Very happy rider !"
By: JOE    Ft. McCoy, FL
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"My experience at Ocala Harley was great. I have owened my Road King for over a year now, and I feel like I'm at home every time I stop in. Ken from sales and Tom from parts have taken very good care of me. Robert "
By: Robert    OCALA, FL
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"SO FAR THE ONLY ISSUE I HAD WAS WITH YOUR SERVICE DEPARTMENT THEY PUT THE WRONG WHEEL ON MY 12OOC. IT WAS TO BE THE THREE SPOKE MODEL BUT THEY ORDERED AND INSTALLED THE TEN SPOKE MODEL. MATTER OF FACT IT'S STILL AT YOUR SHOP. THEY JUST FINISHED CROMING THE FRONT END AND HANDLE BARS, ETC. SO FAR I'VE BEEN PLEASED WITH SEAN IN SERVICE AND KENNY IN SALES AND WILL MOST LIKELY BUT THE SOFTTAIL SPRINGER IN 07 IF ALL GOES WELL. THE ONE KEY POINT WITH ME IS WHEN YOUR SERVICE TECHS AND SALES MAKE AN ERROR - THEY WORK WITH THE CUSTOMER. YOUR SALES PEOPLE TAKE TIME WITH CUSTOMERS EVEN WHEN THEY'RE NOT GOING TO BUY THAT DAY - AT LEAST KENNY HAS NEVER CUT ME OFF. MY ONLY ISSUE IS I DIDN'T BUY MY LAST BIKE FROM OCALA, BUT YOU HAVE DONE ALL THE CUSTOM WORK FOR ME SO FAR. "
By: DAVID    MINNEOLA, FL
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By: Anonymous    Ocala, FL
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"Mark, I recieved my extended temp tag for my 06 Ultra. I want to thank you for you making sure I am taken care of. Also thank you for selling motorcycles at honest prices. Most dealers, like the ones in Alabama, dont realize the big picture: You don't sell a man a new HD. You sell a man a new HD every 2-3 years. My dad is planning to call Mike for another bike for him, and I have told anyone even considering a new Harley to come to you for a good price, and a comitment to customer satisfaction, even if that customer is 600 miles away. Thanks You Chris Carlisle Birmingham, AL "
By: Chris    Birmingham, AL
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"I was well pleased with my overall experience with Ocala Harley Davison. In the future I will send all of my friends."
By: Victor    Jacksonville, FL
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"I bought a 2006 Fatboy Firefighter Edition, this is my first HD. I have owned and riden bikes for years, but nothing compares to the ride of a HD. I had some upgrades done a few weeks later and the service tech did an excellent job on the bike. Everyone is super nice from when you enter the door to when you ride off into the sunset. Thanks guys and girls. Sincerely, Joe Talley Firefighter/Paramedic Ocala Fire Rescue"
By: Joe    Gainesville, GA
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"My husband started looking for a bike at your dealership last spring. From the very first time he stepped on the lot at your dealership EVERYONE(esp George Vesper)was friendly. receptive, and there was no pressure.(we found it very different than what we had experienced at other HD dealers!) Some time went by, we emailed you several months later, even this resulted in a quick friendly email response and phone call.The resulting purchase of our Road King was efficient, cordial,very pleasant experience. We then found your parts and service department very helpful and friendly, even with our many questions regarding the items we wanted to customize our bike.Your ladies answering the phone and taking care of us in the retail area of the dealership are to be commended on their helpfulness and pleasantness. Our accessories are to be installed this morning on our Road King,and we are confident that your service techs are extremely qualified to handle every detail.(After a pleasant phone call this a.m. regarding this appt. I felt I should comment on our experiences with your staff!) We want to let everyone at Ocala Harley Davidson know that the phrase "Welcome to the Harley Davidson family" is truly felt by the people who come into your facility. Our compliments to you and your entire operation!! Regards, Lee and Ethel Ashe Edgewater, Fla."
By: Ethel    Edgewater, FL
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"I brought my 03 Road King down there for a 10K service. There was some confusion as to when it would be done. I was kind of frustrated at first, but I also saw how slammed the service department was. Dave Bailey and David Burgess took good care of me and had me out of there as soon as they could. David was excellent with the situation and seemed to be genuinely concerned over the mix up and did a great job of making things right. Jeanie from Sales asked me how long I was going to be there and knew I would be stuck there during lunch, so she took me with her when she went to eat. This doesnít surprise me too much because she has always been really helpful when I buy stuff down there. You folks down there know what customer service is all about and that's what keeps me coming back. The people I dealt with are outstanding representatives of your company. The whole experience went from one that could have been miserable, to an outstanding one that made me feel like my last name was Davidson. I want to thank you all for the way you treated me and confirming why I tell everybody up here in Hogtown to go see ya'll down there. Thanks again. Mike Donovan Gainesville, Fl. "
By: Mike    Gainesville, FL
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"I too am a dealer of "big ticket" motorized vehicles and can appreciate what it takes to put on a "show" day in and day out like these guys do. My experience with Kenny in sales and Tom in parts made it worthwhile to drive 2 hours to Ocala vs dealing with the local "more independent" and hard to deal with dealers. Never having been there before I was truly impressed at the amount of inventory and professional "hands-on" staff. I can't reccomend them enough... "
By: Coy    Venice, FL
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"SINCE THE FIRST CALL/EMAIL AND WALIKING IN THE DEALERSHIP--IT HAS ONLY BEEN A GREAT EXPERIENCE. MARK THE SALES MGR--TOM, IN PARTS ANF ALL THE FELLOWS IN SERVICE HAVE BEEN--WHAT I CALL FROM MY DISCRIPTION--"HAVE GONE WAY BEYOND THE CALL OF DUTY" FOR A PERSON LIKE TO TO HAVE SPENT THE ONEY I HAVE THERE AND STILL HAVE A SMILE ON MY FACE IS REALLY SOMETHING. HATS OFF TO THE OWNERS AND ALL THE STAFF THERE--I THINK YOU ARE DOING A GREAT JOB AND ANYONE I TALK TO ABOUT A HARLEY--I TELL THEM TO GO TO HARLY OF OCALA---ONLY HAD ONE FELLOW THERE I THOUGHT WAS A CHEAP SKATE LIKE ME AND THAT WAS (RAUL) ALL THE MONEY HE MADE OFF ME AND HE WOULDN'T EVEN BUY ME A COFFEE CUP!!!!LOL"
By: cleveland    cocoa, FL
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"well David Bailey and the other David that just started there has worked on my bike at another dealership he worked at . and i was happy with his workmanship and honesty.all your guys were great and all were working as a true team effort to please me ,So that's why I made you a work of art with my pictures and even before and afters of my bike it truely looking custom now to me soon shows and racing too. truly your new friend and customer my warrantte runs out in 2010 so keep parts in stock for me. again thank you all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
By: DR Robert    wellborn., FL
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By: Anonymous    
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"Very professional and knowledable staff in all areas. Best vehicle purchase I have ever had anywhere.Thank you very much. "
By: Richard    ocala, FL
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"Sales and service where great. "
By: Phad    Upstate, NY
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"You folks put on a great weekend party inspite of the rain... Thnaks your store was clean, neat and had a great selection of parts & accessories...and the people on staff were polite & helpful.... I be back!"
By: Paul     Ocala, FL
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"I purchased an '05 Softail Deluxe from my local H-D dealer in New York since that is where I reside. However, every other H-D part, accessory, manual, article of motorclothing, etc. has been purchased from H-D Ocala. I have dealt exclusively with Tom in the parts department and he has always been extremely helpful, shipping parts the next day or ordering them immediatly if something was not in stock. He has always gotten back to me promptly if there was a question, and has always followed through on backorders. Tom has also been very helpful in the selection of parts and accessories when I was unsure about a purchase. Their prices are great too! My experience with Harley Davidson of Ocala has been nothing but a pleasure! "
By: Anonymous    Smithtown, NY
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"THIS WAS MY FIRST MOTORCYCLE PURCHASE AND HARLEY DAVIDSON OCALA MADE THE EXPERIENCE GREAT, EASY, AND FUN. THE EMPLOYEES WERE GREAT NICE PEOPLE AND I LEFT THE DEALERSHIP COMPLETELY CONFIDENT THAT I'D MADE A GOOD DECISION. THANK YOU HARLEY DAVIDSON OCALA!!!"
By: Anonymous    OCALA, FL
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"To put it simply Harley Davidson of Ocala is the best motorcycle shop i`ve ever had the pleasure of doing business with . Friendly , fast , professional and well stocked with anything you could possibly want or need for your bike . Drop in and check it out for yourself it`s worth the ride from where ever your at . Thank you again to everyone at HD of Ocala . Bill Stone"
By: Bill    Starke, FL
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"My second bike, 2005 Electra Glide, was purchased at your dealership and am having a wonderful time riding it. The first bike, 2002 1200 Sportster, was purchased else where however bring both of my bikes to your service department. Please put me on your e-mailing list for future events. Again thanks."
By: vicki    samsula, FL
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"I just recieved my new Sportster Custom. I just want to say what a great dealership you have. Ken in sales and Wade, who delivered the bike, were by far, the nicest gentlemen I have met. I am already trying to send sales your way. If anyone is deciding where to buy, Ocala is the place. What sold me was the fact that your dealership was willing to bring the bike to the Orlando area. All the other Harley dealerships in Orlando, are horrible to go to. I am going to drive the extra hour and a half to visit your showroom and to have the service done on the bike. Thanks again. "
By: Ralph    Orlando, FL
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By: Larry    Silver Springs, FL
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"I LOOKED EVERY WHERE FOR THE BEST DEAL ON A BIKE AND GREG TOLD ME TO COME BY AND SEE WHAT YOU HAD. I REALY WANTED A VROD, BUT WHEN I SAW THE NIGHTTRAIN I FELL IN LOVE WITH THE BIKE. THE 2003 NIGHTTRAIN IS A GREAT BIKE AND THE OCALA HARLEY DEALERSHIP IS THE BEST IN THIS AREA. "
By: HAROLD    Gainesville, FL
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"Hat's off to Mark Wertman, Sales & Finance Manager. I wanted to trade in my 95 FLSTC, earlier dealers I spoke with were not interested. Mark offered a fair price for the trade and the price on the pre-titled Ultra I was interested in was also fair. I had some hurdles to jump thru with regard to my financing due to a recent bankruptcy, but everything was handled very smoothly and professionally. I will always buy my bikes from HD of Ocala as long as Mark is there. He has also hooked up several of my friends since my purchase. Treasure Coast Harley's loss is Ocala's gain."
By: Tom    West Palm Beach, FL
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"On a weekend ride I stopped by your dealership. U had a 20% off sale & I dropped over $200 @ your place. I'd do it again since I live in Orlando & 20% off sales are NEVER. U need to get a emailing list % get the word out. Otherwise you have one of the Friendest dealerships I've ever been to. Thanks Ron Bobele "
By: Ron    Alt. Spgs., FL
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"Mark, I just wanted to drop you a quick a note. I just wanted to take a moment and thank you for making the sales experience go so smoothly this past weekend. I have bought seven bikes over the years so I feel I have a pretty good base to draw from. Granted they were all jap bikes yourself, Tom and Greg all treated me like I was royalty while I was at the shop. I never had that level of customer service before. Even while I was waiting for the bike to be detailed the girls in the shop were very helpful and friendly. I have been to Orlando HD several times over the last year and it is rare that they even acknowledge my existence in the store. After my demo rides out in Daytona I knew I was making the right choice on model of bike. However after this weekend I defiantly made the right choice by going to Ocala HD. If any of my friends are going to buy a bike I will make sure they give you a call. PS...love the bike! "
By: Scott    Sanford, FL
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"I would like to let y'all know I had a fantastic experience in your Ocala location. I have never been treated so well in a H-D dealership in years. I cant say enough about the staff I interacted with. Chris your parts manager is unreal. He is very knowledgeable and helpful to say the least. Your service dept advisor Sandi is a jem. Eric your service tech, with Sandi took a very bad situation and turned it into a pleasent experience. I cant thank you enough. You have a customer for life. See you soon. Robert Abolafia "
By: Robert     Lady Lake , FL
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"I have been coming in to the dealership for four years. I have purchased two bikes, the latest being a electra glid classic. Everyone from motor cloths to parts has always treated me as part of there family, willing to go out of there way to get what I want. Keep it up and you will be the best dealer in the world. Thank you and remember Ride and have fun. Charles S"
By: Charles    Ocala, IN
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"March 31,2005 At 61 Years of age, & after my recent Heart By-Pass Surgery, I promised myself if I came through it O/K I would purchase one more Harley since I have owned at least one all of my life. I made contact with Mr. Ken Dunnam in the sales Department. I was truly amazed at the expertise & proffessionalism I experienced in the purchase of my FLH "Ultra Classic." My By-Pass Surgery should have been as painless! Each & every individual I have dealt with at this Dealership has displayed the very same characteristics. Since I own and operate my own Tractor & Trailer traveling Nation Wide, I fully intend on bringing the Harley Davidson of Ocala Dealership to every ones attention! I highly recommend this Dealership to every one! F.E.("Bucky")France Jr. Big Trucks Inc. Interlachen, Florida BigTrucksInc@Fightbackputnam.org"
By: Frank E. ("Bucky")    Interlachen,, FL
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"I just want to give kudo's to the excellent team at Ocala for going above and beyond to get my motorcycle and sidecar complete.There were many obstacles to overcome in the process but the service department did a great job in keeping me informed and the final result was excellence.The Service Manager David was very understanding and all the service team were superb.Thanks again to all at your dealership."
By: LaMonte    Brooksville, FL
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"Again, Thanks for making my Custom 1200 a stress and hassle free purchase. Your Sales, Service and Parts departments went over and above the call of duty to address all my questions and concerns regarding this purchase and in todays world that is very rare. And finally to Ray Barnett. Thanks for allowing me in to your office and taking the time to talk with me. Your staff and operation is a 5 star plus."
By: Ralph    Clifton Park, NY
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By: Danny    Denver, CO
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"thank you to ken and the whole staff at ocala, my new 1200c is just what i needed. thank you mark for the financing, and the guy who showed me my harley thank you to all.it was great to finaly get to go to bike week with my own harley. it was'nt the best there but it was mine thanks. "
By: tim    summerfield, FL
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"I would like to thank Kenny for his help buying my FXD,he is an asset to your sales dept. I had stopped in to let him know my mother passed away, and he was so compassionate, when I buy my next bike, I will be sure to see Kenny. Also, I was in your sales dept on March 5th to buy a sissybar HD stick on, and I thought I had 40.00 in my pocket. I went to pay for the item and the money wasnt in my pocket, so I paid by credit card. Accepting that I had lost the 40.00, I started to leave on my bike, when one of your sales associates ran out to me to give me the 40.00 I had inadvertantly dropped. I dont know his name, but I wanted you to know that it made my day, to know your employees are so honest, and I appreciate it very much. Thank You John O'Brien"
By: John     Ocala, FL
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"I was accustomed to dealing with a "shyster" down the road. I got aggrevated with him and went to the dealer. I was quite surprised that I was actually paying more with him and receiving aftermarket parts instead of genuine Harley-Davidson parts."
By: Jack     Ocala, HI
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"I bought a new 2005 XL 1200 C at Ocala H-D and I`m glad I did.The staff is great and very helpful.The bike is a dream with no problems.A thank you to Mark W. in sales for making it so easy.Ocala H-D is Top Notch."
By: d w    morriston, FL
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"My wife and I have bought 3 Harley from your dealership so far!! Our experience has always been "top notch". The customer service is second to none. Whenever my wife and I walk in the shop, everyone aknowleges us with a friendly hello. Raul, in sales knows his business and always comes through. Tom, in parts is great and gets us what we need. David and Terry in service have always been helpful, the service is fast, and they always answer ALL my questions. The girls up front are the best too. Keep up the good work Ocala HD. We always love coming to all your events, and just to visit. Michel Taylor, Alachua, Florida "
By: Michel and Marcia    alachua, FL
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"I've been in Ocala about 8 months. Service given to me on the EG Classic that I brought down here with me was excellent. I've since traded for an 05 Ultra, and my two sons have each bought a Sportster. I can't say enough good about the dealership. Outstanding in all catetgories, consistently a pleasure to work with."
By: DC    Ocala, FL
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"We were in Ocala working. I had been wanting to get my girlfriend a bike, so we stopped in so she could try a V Rod. I had no intentions of buying one, but the price was too good and we bought it. Had a problem with it the first day. OHD picked it up, and delivered it back to us, good to go. I couldn't be more pleased with my experience."
By: Joe    Deland, HI
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"After searching closer to home, I found the best price and by far the best customer sevice at Ocala Harley Davidson. Thanks to all who had a hand in the sale. "
By: Robert    White Oak, GA
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"My wife and I where out on a weekend roadtrip. The Clutch on my 04 Screamin Eagle Deuce started giving me a slight problem. We stopped in at Ocala HD and asked if they could take a look at it. The Service manager had the bike in the shop with-in 5 minutes, blead the Hydraulic clutch system checked the bike over and had us on my way in less than an hour at "NO CHARGE". The Service manager and guys that took care of my ride, where outstanding. I'll make-it a habbit to stop in when we are in the area. Thank You for help and outstanding customer service. Tony & Linda Cocoa, Fl. "
By: Tony & Lindy    Cocoa, FL
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"I HAD BEEN LOOKING FOR A NEW BIKE RECENTLY AND SINCE I HAD A VULCAN I THOUGHT MAYBE ANOTHER ONE, SO MY WIFE WENT DOWN TO THE LOCAL DEALERSHIP AND WE WERE NOT IMPRESSED WITH THE CUSTOMER SERVICE OR THE PRICING OF THE PRODUCT LINE, SO WE LEFT AND RIGHT DOWN THE ROAD WAS YOUR DEALERSHIP WALKED IN TO LOOK AND WOUND UP BUYING A 2004 VROD. ICANT EXPRESS WHAT A WONDERFUL EXPERIENCE I HAD. I PERSONALLY WANT TO THANK GEORGE FOR KNOWING HIS PRODUCT AND EXPLAINING IT IN LAYMEN TERMS AND WITH MARK IN FINANCE. WHAT A WONDERFUL EXPERIENCE. WILL KEEP SUPPORTING YOUR STORE AS LONG AS I HAVE MY VROD OR ANY OTHER HARLEY FOR THAT MATTER."
By: ERNEST    OCALA, FL
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By: Andrew    manistee, MI
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"Most everyone here goes out of their way to help!"
By: Anonymous    
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"I would have rated my Ocala experience as all 5's; however, I had a tour pack light bulb out. Seriously, this is my first big bike and I am absolutely thrilled with it. Everyone in NC could not believe the deal that I was quoted and said it could not be done, but then I drove up on my new Ultra Classic and showed them that it could be done. Thanks to all the Ocala staff for making this deal go so smooth. I rate this HD store / staff as TOP SHELF. "
By: Alex    New Bern, NC
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"During may stay in Ocala I made several visits to your dealership. I found on each occasion your staff in all areas (especially Jeannie a tall young lady with light brown hair and a beauty mark on her neck in motorclothes, and Terry a nice man with a full white beard in service. Sorry about the descriptions I am not real good with names.) were courteous and very helpful. Thanks to these two individuals and your entire staff. Keep up the good work. If you would like to speak with me I can be reached at 954-260-4333. Dennis "Hoss" Marshall BellSouth Manager (Retired)"
By: Dennis     Pompano Beach, FL
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"Mr. Mark Wertman, I wanted to take a few minutes and drop you a line and thank you and your staff for a most pleasurable experience I had last August 18, when I picked up my new 2005 Ultra Classic (Peace Officer Special). I know that this was a trying time for you and your staff after the hurricanes that had come through and devestated the area, but the experience I had was most pleasurable. When I decided to buy my bike I did a computer search of all the dealers in the state and the one that did the most follow up in answering my questions and made my purchase so easy was your dealership. I actually live in the Ft. Lauderdale area but I was so impressed with your staff that I desided to purchase my motorcycle from you even though you were a 5 1/2 hour drive for me. So Thank you very much and please thank your staff for me as well. Steven G. Dersham "
By: Steven     Ft. Lauderdale, FL
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"Great staff. It didn't take Raul 5 minutes to put the deal together for the ultra classic we bought. Great place to do business! Thanks, David F(Frank) Tomlinson "
By:  David ( Frank )    WAUCHULA, ID
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By: Carol     Summerfield, FL
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"I had my doubts about dealing with a dealer so far from my home, especially since the deal was so unbelievable and other dealers said it couldn't be done. Well, Mark, Tom, and Kim made everything happen as promised. I arrived at the dealership around 1:30 P.M. everything was ready, and I rode out of there that afternoon on my new Peace Officer Ultra Classic. This dealership is head and shoulders above all the others I have dealt with. A huge THANK-YOU to all the staff at HD of Ocala! I will and have recommended you to everyone interested in a bike. A sincere THANKS Loyd & Kay Pickett of Somerville, Tennessee"
By: Loyd & Kay    Somerville, TN
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By: James    FL
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"WE HAD A MIX-UP WHILE PURCHASING MY 05 FLSTC, AND KEN AND THE REST OF THE STAFF DID A STAND UP JOB GETTING IT STRAIGHTENED OUT. WE ARE VERY GLAD WE STAYED LOCAL AND BOUGHT OUR HERITAGE AT OCALA H-D."
By: STEVEN    HERNANDO, FL
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"When I moved to Ocala in March one of the first things I did was check out this dealership. I met both Dave's in service and asked about them taking care of my 03 Softail, they both were just great and very nice which took away my worry due to the fact I didn't buy the bike here. I called them after I had a small mishap on 441 right after I left there getting my first service done, I asked them if they would check out the bike. They were more concerned on how I was and told me to bring it by and they would take care of it. Great guys here. As far as the parts department, Chris and Kim are just great but dealing with Tommy after my mishap and since, he is the man!! Friendly, helpful and concerned puts him over the top. I don't want to forget to mention the gang when you enter the store all again all are great but Jeannie is a riot and Kim does a great job. I have waited to write my comments to see if the great service was going to be consistant over a period of time, IT IS! You should expect nothing less from Harley people! Guy "The Big Ragu" Ocala "
By: Guy     Ocala, FL
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By: john    Dunnellon, FL
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"I just purchased approximately $1400.00 in parts from Kim Simos in the parts dept. Kim seems to know and do her job very well. She was most patient with me and walked me thru all the parts to be sure they fit my heritage. I really enjoyed shopping at your online store. Thanks Kim Randy Janssen, Fremont, Ca"
By: Randy    Fremont, CA
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"I HAVE BEING IN THE CLASSIC CAR AND PARTS BUSINESS, DECIDED TO BUY ME A HARLEY--AFTER TALIKNG TO A LOT OF HARLEY OWNER FRIENDS, THEY ALL SENT ME TO HARLEY OF OCALA. AFTER VISITING THE DEALERSHIP SEVERAL TIMES AND BUYING A 2005 HARLEY. I FIND THEY STAFF AND THE OWNER TO BE THE GREATEST. I HAVE SO FAR HAD NOTHING BUT GREAT EXPERIENCES WITH THEM. I HAVE TOLD MY FRIENDS ABOUT THEM, AND HOPE EVERYONE HAS A GREAT EXPERIENCE WITH THEM, THAT I HAVE IF ANYONE WOULD LIKE TO CONTACT ME, PLEASE DO AT CGRANT1970@CFL.RR.COM"
By: cleveland    cocoa, FL
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"OWNED MY DYNAWG FOR A FEW YEARS NOW. PURCHASED AND SERVICED AT OCALA HD. IT HAS BEEN YEARS OF GREAT SERVICE AND DEALING WITH GOOD PEOPLE. THE STORE IS ALWAYS STOCKED WITH GREAT STUFF. GOOD PEOPLE,GREAT PRICES,ALWAYS HELPFUL."
By: PHILIP    OCALA, IN
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