Harley-Davidson/Buell of Ocala, Florida. Dealer Sales & Service.

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What some of our customers say about our dealership.

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By: brian fortmccoy,FL

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"I have a new 2008 Road Glide. When I came out in the morning, the blinkers, start button, fuel pump and engine light weren't working. It appeared to be in security ignition disabled position. I read the book, to no avail. I called your service dept. I got Tom in service. He talked me thru removing the bag, left side cover and checking fuses till I found the cause. I appreciate his help and patience. It put me on the road again and gave me confidence. Plus now I know. I appreciate you."

By: steve ocala,FL

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"jeff phebus sold me the first hd i have ever owned and i am very happy with it.i did live in ocala but moved back to ohio. i would by another bike from you all and would reckamend you all to anyone.tell jeff i said hi.he was real great. thank you all. tom charles"

By: Anonymous marion,OH

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"Been to the dealership a few times. Everyone is very nice, friendly, and easy going. Currently I do not ride a Harley. I want to buy one soon. After the treatment and prices from Ocala HD (opposed to other HD dealers) I will purchase from Ocala."

By: Anonymous Ocala,FL

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"Ray, Kenny, Jeff, Kim, Jeannie, Tom and Dave Baily are te reason we buy ur bikes from Ocala HD. Our 2008 Screamin Eagle Ultra Classic is te best bike we have ever owned. Ocala HD gave us the best trade allowance on our trade an made my dreams come true. They also greet my by calling me by name when I come through the front door. Thank you Derric and Pam for having a great bunch of people that care about customers in your Dealership."

By: Raymond ocala,FL

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"After spending 30 min. at a dealer 30 miles from home getting ignored, I dicided to drive 60 or so miles south to Ocala H.D. I rode in on my old dyna, and I no sooner got the kick-stand down then David Searcy helped me. In less than an hour with his help I purchased a new F.L.H.T. I turn 61 this oct. so with Davids help I got me an 'ol mans ride. Thanks Ocala H.D. and David Searcy! "

By: Bob Trenton,FL

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"this was by far the best i could not have asked for a more nicer bunch of people the staff at ocala fl harly are the greatest they treat you like family im sending all my friends there for now on ill never go anywhere else"

By: anthony branford,FL

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"I was visiting Florida in feb.2008 I couldn't get my cruise on my 2007 ultra to engage. I stopped in your dealership and talked to service manager David Vitro. In a few minutes he told me to pull it in to the service bay. After the tech.(josh) checked it out David called me. Even though no problems were found he explained how the system worked.I was on my way in less than 1 hour. I didn't have any trouble the rest of the week. Whatever the problem you guy's took great care of me!! I went to many HD shop that week but yours was the best! Thanks again Mike "

By: Michael hubbard,OH

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"Their,s nothing better then the treatment that myself and my family and freinds receive at OCALA H.D. I now own a new ultra classic limited edition and could't be more impressed by your staff and service mechanic's I plan on buying a sportster for my son and a dana low rider for my wife in the near future, and I will come back to your dealership Thanks to Big Mike McDonald"

By: Dennis ocala,FL

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"I have purchased parts from you guys for a couple of years and your parts staff has been extremely helpful. Two years ago while on the way down to Bike Week, I had to stop by for a belt issue. I had the bike serviced before leaving home and there was a problem. The guys in the service took care of me quickly and better than that at NO CHARGE. I think you have the best team around! Five Star Performance and then some!!"

By: Walter Cumming,GA

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By: Michael Cullman,AL

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"GREATEST EXPERIENCE I EVER HAD IN BUYING ANYTHING!!!!!"

By: Trish Keystone Heights,FL

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"Jeannie Bailey was very helpful and very professional in assisting me as I tried to find the right gift for my wife. Sales people such as her make the extra few miles to your dealership worth the effort!"

By: Jack Wesley Chapel,FL

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"I bought a 2007 HARLEY DAVIDSON XL 883 SPORTSTER on December 18th 2007 , and I traded in my 2007 BUELL BLAST which I bought from OCALA HARLEY DAVIDSON / BUELL on October 26th 2007 ! David Searcy ( sales ) and Kenny ( business manager ) are great , and thank you guy's for your hard work , great deal's , and honesty ! I will be back for all of my service , part's , and future bike's !"

By: Will Beverly Hills,FL

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"I bought a used 2007 Buell from HD of Ocala , Fl on Friday October 26 th 2007 . And every Dept. was fantastic ! I will be returning to them for all my service , part's , and sale's for many year's to come ! David Searcy my Salesman and the Managment went over and beyond what I expected ! Great Job Guy's !"

By: William Beverly Hillls ,FL

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"I want to give a big THANKS to Jeff, Mark and Kenny for getting my son Pete Jr on his new Dyna Street Bob. Jeff, I will be back when we sell our Softail for our new Heritage. Thanks again and God Bless. Pete Hayes Sr"

By: Pete Obrien,FL

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"Ocala HD rocks! Andrew Romano was my salesman and I can say he was fantastic! Andrew approached me as I was looking over the bike inventory. Andrew was very responsive to my interest in a Streetglide and worked hard to make the deal within my specifications. He was considerate that I was traveling with others and didn't try to keep me waiting around. Once the deal was worked out, Andrew stayed with me as I visited the parts and service area to get the Streetglide customized to fit me. Andrew stayed in touch with me during the time that it took to get the bike ready for pickup. The other staff members at Ocala HD that I had contact with were attentive, friendly, and courteous throughout the entire bike purchase and pickup. Ocala HD has a great team of people working there, and has a great salesman that knows how to take care of a customer. Thanks Andrew Romano and Ocala HD!!! Sincerely Mary Ginther"

By: Mary Jacksonville,FL

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"You could'nt ask for a better group of people in one place. I deal will HD of Ocala every day and will as long as I have a Harley. Thx guys. Jeff in sales, Ken in financing and Mark, the Sales Mgr."

By: Michael Ocala,FL

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"Bike (an 07 model that had been there awhile) had a few rust spots on some of the minor parts like the footpegs and inside the brake disks. There was also a small scratch on the gas tank, but I could easily buff that out. Other than that, it was great! I really like the 1200R, it handles well, rides fun, and goes quick. Mike McDonald and Mark Wertman and Kathleen all were very professional and accomodating. I called ahead from the Orlando area then drove 60 miles to the dealership. I was thinking I'd be furious if the terms I agreed to suddenly changed. Nope. No changes. No surprises. Financing was quick and easy. When I got there, Mark, the guy I spoke to on the phone, was out at lunch. Another salesman was more than willing to speak to me the moment I got to the building. We saw my bike, and just as we went back inside, Mike M. showed up with his lunch. It was 2P. He must have been hungry. He put his food down, though I insisted he eat, and assisted me with everything I needed. Mark poked his head in, didn't push any unnecessary add-ons, I picked out a shirt, cap, and helmet with Kathleen's help, signed the papers, and was on my way. I don't care much about the rust, though. I have a raw machine that I enjoy riding. Nothing like whacking the throttle open on a twin. I just wish the dealership had a calendar on the website with constant updates. When are the free hot dogs??"

By: Anonymous Orange City,FL

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"Everyone was great and the whole experience was great too."

By: Sharon Deltona,FL

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"The best and fastest service i have ever had when buying a bike.This is my first Harley and will not be my last.Harley Davidson of Ocala is the best and they even keep most parts and accesories in stock.The place is great more business's should operate like HD of ocala and the world would be a better place.Thanks Mike and Ken."

By: Mike ocala ,FL

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"Two weeks ago I purchased my third HD (two from Ocala HD). The time and attention to detail given by Mike McDonald in arranging the sale, and the Finance arrangements with Kenny Dunnam, exemplified personalized service. "

By: Richard Melrose,FL

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"Had pipes installed, bike washed and out on the road in less than an hour. That is awesome."

By: Ben Weirsdale,FL

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"First of all I want to thank several people who have gone out of their way to help me with the purchase of my new 2007 Ultra Classic. Mark from sales, Tom from parts, David from service and Wade. These fine gentlemen assisted me in everyway possible way to make sure I was happy and satisfied. I shopped around at many dealerships and Ocala Harley was my choice and first on my list. I recently retired from the police department in Miami-Dade County and moved up to Palm Coast, Fl. The friendly service from all those involved with my bike was more then I expected. First, Mark showed me around the shop and introduced me to Tom who assited my wife and me in adding parts, asscs. to my bike. He took his time with us and even let me know if the parts were not right for me. I added a voyger kit, paint, chrome and the works to my dream bike. Then the time came when Wade delivered the bike a 60 mile trip from the shop. Once at my house we had some difficulties where Wade had to return several times to assist me. Wade had to take the bike back to the shop for some minor check-ups at which time I spoke with David from service. David assisted me all the time and was very helpful in getting me back on the road again. These is what I like in a family dealership, people who care about you and you bike. People who look out for you and bend over backwards to make sure you are happy with the sale, service and purchase of parts. My wife and I will always buy or service our bike at Ocala Harley and hope others who read this do the same. As a retired Police Captain, I dealt with the citizens and community on a daily basis. It is how you relate to people, treat them and assist them in problems, concerns they may have. This is how I feel about the Ocala Harley family, the way they treat you when you first open the door and enter. They treat you like you are special. I wish to thank those who helped me and may god bless you all. David Steger "

By: David palm coast,FL

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"My experience at HD of Ocala was outstanding from start to finish. I have not owned a motorcycle for over 30 years (I have rented several times during that period). When I was ready to purchase, I first visited the Ormond Beach dealership because I was in the area, but I live in Ocala so I ended up going to the Ocala dealership. I was met by Jeff Phebus and told about the various options (new bike promotion, Ultra Classic vs Classic comparison, 2007 vs previous year comparison, etc.). When I was ready to purchase a couple weeks later, Jeff was out so I was helped by Ken and Andrew (and Becky for accessaries). I was made to feel like family. I will not bore you with the details leading up to my purchase; suffice it to say that the purchasing experience got me off to a great start in owning my first Harley. PS-Two of my three sons own Harley's; I had to catch up. Regards, Roy"

By: Roy Ocala,FL

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"You guys are the best!!! Kudos to Raul,Mark,Jeannie,and Larry for making Ocala HD the best dealership in the area.Top marks go to Curtiss and Dustin in service for having my bike ready on-time and at the price quoted,and thanks to the guys in detail for a fine job. B.C.Granderson "

By: Clark Morriston,FL

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"my thanks to jeff who sold me my 2006 sporster then my 2007 fatboy he said i would love this bike and do i jeff is a great salesman got everything done even came in on his day off so i could pick up my fatboy all the people at ocala harley are great ready to help you anytime on anything thanks to all of you i ride a beautiful fatboy cliff johnson"

By: cliff summerfield,FL

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"Thanks to the Great people at Ocala Harley,Mike McDonald in particular,I have my dream bike!!!No fuss no muss. You can't wipe away this ear to ear grin,,unless I wake up and find it was only a dream! Mike,thanks dude...you made a dream come true with nothing but fantastic service!!!"

By: Joe Vero Beach,FL

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"After 2yrs looking for a Fat Boy ! Finally went to Ocala during a special event that they were having was approached by Mike. Mike went out of his way to get me on the right bike, sold me, then gave me a walk around and some quick driving lessons. I apprecialte the way that Mike went out of his way to find me the right bike. Being a little short in the inseam he directed me to the fat boy. I bought it and love it ! Thanks to all that helped in my purchase ! "

By: Rick Lake Park ,GA

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"I dealt with John Houghton I have poor credit, I am not an idiot .... John was up fornt "I make a comission, if I don't sell you a bike I don't make any money" He did not give me any of the salesman BS we all know how the system works....I started at a disadvantage, he did not try to snowball me....he told me straight up what had to be done and helped me to do it...What an awesome guy/ customer service etc..Kudos"

By: neil Gainesville,FL

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"i was deployed to afghanastain with the florida national guard and vowed to get a harly upon my return home. after getting back all i talked about was getting a bike, well one of the many days i would go to the ocala dealership i took my wife along, to "just look honey" well i guess she saw the little boy look in my face as "can i bring it home PLEASE??????? we the sales rep (jeff) sugested we look at a bike in the "up stairs room" we walked in and he showed me my next love..... a black 2007 fxstc. it was love at first sight, i loved this bike , it was i dreaming of sitting in that nasty deasert and saying things i will only say in person, well my wife winked at jeff from behind my back to say,, that's the one he gets, well i just thought it was a dream that wont come true and got off the bike and was ready to leave, well my wife had already planned this and played like she did not me to have a bike, she is a nurse and could tell me horror stories about bikers and cars, and my thought hell i just spent a year getting shot at by a bunch of !@#@holes whats the diffreance, well my wife played as if she did not want me to have a bike due to "they are dangeious, too many driver don't pay attention to bikes and so on,. well not knowing that she was planning on surprising me with a 2007 soft tail custom for christams,my civilan job is with emrgency medical alliance services and they knew waht my darling wife was up too i would be assinged to that part of the county and would drull over the bikes while the sales rep Jeff ( i was told later and knew the little game my wife was planning) bent over backwards to hide my bike and do all he could for my wife so i would have a very big suprise on christams morning, as i was told by my wife the whole dealership was in on the suprise. dure to the time and effort put in to this i in turn returned to buy my wife her bike for valentines day, we are the proud parents af a 2007 softtail custom and a 2004 dyna low rider. we loved the servise and the time everybody takes to say hello and make you fell like one of the family. it is the nicest dealership i have ever been too and we will be doing all of our busness at ocala harley"

By: jason summerfield,FL

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"Buying my new 883c from Ocala Harley was a great experience, everyone there is awesome. My next Harley will come from Ocala Harley also."

By: michael nashville,TN

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"I would like to thank the Harley-Davidson staff for making our purchase so easy. I did not know what to expect when I arrived, but was amazed at how knowledgeable and pleasant the entire sales staff was. Our salesman Jeff was professional and was able to answer all of my questions. He walked us through the entire process. This is our second Buell, and with five children, I am sure I will be back again!"

By: Richard ocala,FL

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"Mike McDonald is a very gracious and honorable salesman. He lets the product sell itself - he just guides you to the bike that fits your needs and finances. My husband and I intend to upgrade soon and will be in to see him. Thanks for helping us each with our very first motorcycle purchase. "

By: CINDY Ocala,FL

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"After visiting 7 other H/D dearlerships, we bought at the Ocala H/D store. The deciding factor was the staff and management. Thanks "

By: Richie Deerfield Beach,FL

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"I came all the way from South Brazil to visit friends in Ocala and buy some accessories for my brand new 2007 Softail Deluxe. Brian Buell and Karen Lewis took care of my needs and did it in high standard. I had already heard about the quality of services you provide for your customers but, even so, I was surprised. Brian had all the stuff I ordered by phone ready waiting for me and walked me through all the other things I needed to put my Deluxe the way I want it. On the other hands, Karen did a terrific job in helping me buy all the clothes I was looking for, with good suggestions and wisely comments. Brian and Karen: you are the best! Good job!!! "

By: Wilson Bal.Camboriu, SC, Brazil,XX

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"It is very refreshing to have a salesperson who truely cares more about your needs than a sale. John took the time to make sure I was happy with the end result. He led me to the bike of my dreams with no pressure taking the time I needed to make a decision that was favorable to me! John, you rock! Thanks again for a great experience, I'll be telling all my friends."

By: Jim Ocala,FL

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"Absolutely the best Harley-Davidson dealership in the market...I have owned bikes from 1974 and just purchased a new 07 Electra-Glide Classic from this dealership. John the sales person was superb...He and Mark and two of the most beautiful ladies in the world stayed late to allow me to pick up my new bike....If you want to enjoy making a purchase and having excellent service BUY HERE!!!!! The parts and service department were far beyond any expectation and the treatment of customers was super...So much so that the next day my friend and I came back and he purchased a bike....Great job guys....stay the way you are and you will be on top of the market...you make people feel welcome.. Paul- Miami-Deland- Florida"

By: paul Miami,FL

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"I AM IN THE SERVICE BUSINESS AND MY STAFF COULD TAKE SOME LESSONS FROM OCALA HARLEY ON CUSTOMER SERVICE. BY FAR THE BEST BUYING AND DEIVERY EXPERIENCE OF CAR OR BIKE I HAVE HAD.HOWARD IN SALES NEVER PRESSURED ME BUT LISTEND TO MY FIGURES AND MADE THEM HAPPEN. BRIAN IN PARTS GETS ME WHAT I AM LOOKING F0R AND THEN SHIPS IT TO NAPLES FOR FREE. NAPLES HARLEY HAS LOST A CUST FOR LIFE. AND KNOW MATTER WHERE I MAY LIVE ALL MY HARLEYS WILL COME FROM OCALA HARELY. I PUT OCALAS CUSTOMER SERVICE IN ALL DEPTS RIGHT UP THERE WITH WALT DISNEY WORLD AND THE RITZ CARLTON. JIM EMRICK NAPLES FL"

By: jim naples,FL

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